Polish Speaking Customer Support for Online Marketplace Platform Department

As a Polish Speaking Customer Support Representative at Mercier Consultancy, your main responsibilities include answering inquiries from Polish-speaking clients across various channels such as email, phone, and chat. You will assist customers with questions about our marketplace features, document your interactions in our CRM system, and collaborate with internal teams to resolve issues. Additionally, you’ll provide best practice advice and gather client feedback to enhance our services.

To qualify for the Polish Speaking Customer Support position at Mercier Consultancy, candidates must be fluent in both Polish and English, possess previous customer support experience—ideally in online platforms or marketplaces—and demonstrate strong communication and interpersonal skills. A proactive approach to customer satisfaction and the ability to manage multiple tasks in a fast-paced environment are also essential.

Mercier Consultancy offers comprehensive training for the Polish Speaking Customer Support role, covering all aspects of our marketplace platform. This training ensures that you remain up-to-date with platform updates and features, enabling you to provide the best possible support to our clients. Ongoing training is also encouraged to refine your skills and deepen your product knowledge.

Yes, Mercier Consultancy provides a fully paid relocation package for the Polish Speaking Customer Support position. This package includes covering your flight, transfer, and hotel accommodations, making it easier for you to transition into your new role.

Polish Speaking Customer Support Representatives at Mercier Consultancy enjoy a range of benefits, including a competitive monthly salary, a performance bonus, health insurance, and private health coverage. Additionally, you will receive support in finding accommodation after your hotel stay, along with fully paid training, ensuring a smooth onboarding experience.

In handling difficult customer interactions, it’s important to remain calm and listen actively to the customer’s concerns. I would acknowledge their feelings, assure them that I’m here to help, and gather all relevant information. Then, I would provide a solution or escalate the issue if necessary, ensuring a positive resolution.

Certainly! In a previous role, I had a customer who was frustrated due to a technical issue with an online order. I patiently listened to their concerns, gathered details about the problem, and collaborated with the technical team to find a solution. Eventually, I was able to rectify the issue and offered them a discount for their inconvenience, turning a negative experience into a positive one.

I use a combination of customer support tools to prioritize and track inquiries effectively. This includes keeping a detailed to-do list and utilizing CRM systems to log interactions. Setting up alerts for follow-ups ensures that no customer issue falls through the cracks as I manage several conversations.

To ensure clear communication in Polish, I rely on my language proficiency and adjust my tone and terminology based on the customer's familiarity with our platform. I also ask follow-up questions to confirm understanding and take the time to explain complex concepts simply.

I am familiar with various customer support software, including CRM systems for tracking interactions, ticketing systems for managing customer requests, and communication tools like email and chat interfaces. My experience with these tools allows me to provide efficient and organized support.

I believe customer feedback is invaluable, so I make it a point to actively solicit their opinions after resolving issues. I document this feedback and share it with the team to enhance service quality and platform features, ensuring continuous improvement based on real user experiences.

The primary motivation for me to work in customer support comes from the satisfaction of helping others. I enjoy solving problems and making customers happy, knowing that my support can enhance their experience with our platform. It's rewarding to turn challenges into opportunities for positive change.

To stay updated with changes in the platform, I engage in regular training sessions provided by my company, attend webinars, and keep an eye on any internal memos about new features or updates. This proactive approach helps me remain knowledgeable and provide the best assistance to customers.

Throughout my customer support career, I've handled high volumes of inquiries by prioritizing tasks and utilizing productivity tools. I focus on resolving issues efficiently while ensuring that each customer feels valued and heard, even in busy periods.

I contribute to a positive team environment by fostering open communication and collaboration, offering support to colleagues, and sharing any tips or strategies that work for me. We learn best when we help each other, and I believe in celebrating team achievements together.