Portuguese Speaking Customer Support for Consumer Electronics Repair & Warranty

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for responding to inquiries from Portuguese-speaking clients regarding their electronics repair and warranty needs. Your workload will include assisting customers with repair statuses, warranty claims, and general product support, all while documenting each interaction in our CRM system. Collaboration with repair teams is crucial to expedite service requests and troubleshooting any issues clients face.

To apply for the Portuguese Speaking Customer Support position at Mercier Consultancy, candidates should be fluent in both Portuguese and English, both written and verbal. Previous experience in customer support, especially in the electronics or repair sector, is preferred. Strong communication and interpersonal skills, problem-solving abilities, and attention to detail are essential to succeed in this role.

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you can look forward to a competitive monthly salary and performance bonuses. The role includes a fully paid relocation package covering your flight, transfer, and hotel accommodations. You will also receive health insurance, private health insurance, two extra salaries per year, and support in finding accommodation after your hotel stay, along with training and a free Greek course!

At Mercier Consultancy, we prioritize continuous learning and development for our employees. All Portuguese Speaking Customer Support Representatives will participate in fully funded training programs to stay updated on product knowledge and support procedures. This ongoing training helps our team provide the best service to customers while also enhancing their personal skills.

Yes, Mercier Consultancy welcomes entry-level candidates to apply for the Portuguese Speaking Customer Support position! If you have a passion for technology and customer service, we provide the training you need to succeed. Strong problem-solving skills and a proactive attitude toward customer satisfaction are key traits we look for in candidates.

Handling difficult customer situations requires patience and a calm demeanor. As a Portuguese Speaking Customer Support Representative, always listen to the customer's concerns, empathize, and reassure them that you are there to help. Provide clear solutions and follow up to ensure satisfaction, showing your commitment to their experience.

Managing multiple customer inquiries involves prioritization and organization. As a Portuguese Speaking Customer Support Representative, I would utilize customer support tools to track inquiries, respond to urgent issues first, and maintain documentation to keep everything organized, ensuring no client is overlooked.

My motivation stems from a passion for technology and a genuine desire to help people. As a Portuguese Speaking Customer Support Representative, I find fulfillment in providing solutions to customers' electronics issues, knowing that my assistance contributes positively to their experience with the products.

Documentation is essential in customer support because it ensures continuity and clarity. As a Portuguese Speaking Customer Support Representative, I will meticulously document all interactions to provide insights for future queries and guide my colleagues in resolving ongoing issues efficiently.

Staying updated on new products and service procedures is crucial for a Portuguese Speaking Customer Support Representative. I engage in all training sessions, participate in workshops, and regularly review company announcements to ensure my knowledge is up to date, enabling me to assist customers effectively.

In a previous customer support role, I once stayed overtime to guide a client through a technical issue that was time-sensitive. Going above and beyond sometimes means sacrificing personal time, but I believe it's essential to ensure the customer feels valued and supported, particularly in electronics where the stakes can be high.

Understanding customer feedback begins with active listening. I would take the time to assess all feedback from our Portuguese-speaking clients, work collaboratively with my team to analyze patterns and develop strategies to address issues, ensuring our services continually evolve to meet customer needs.

Prioritizing tasks in a fast-paced environment involves assessing urgency and importance. As a Portuguese Speaking Customer Support Representative, I would make use of to-do lists and customer support tools to manage inquiries efficiently, ensuring client needs are met without compromising service quality.

Creating a positive customer experience involves empathy, effective communication, and timely solutions. As a Portuguese Speaking Customer Support Representative, I would strive for clarity in my explanations, show genuine interest in resolving issues, and follow up to ensure that the customer is satisfied with the outcome.

If I encountered a situation where I didn't know the answer, I would acknowledge the customer's question honestly and assure them I would find out the information. I would quickly consult with my team or utilize internal resources to provide the most accurate and helpful answer as soon as possible.