Portuguese Speaking Customer Support for Real Estate Management Department

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, your primary responsibilities include responding to customer inquiries in Portuguese via phone, email, and chat, assisting clients with real estate management questions, documenting interactions in our CRM, and collaborating with teams to resolve issues. You will also provide detailed information on property listings and gather client feedback to improve services.

To qualify for the Portuguese Speaking Customer Support role at Mercier Consultancy, you should be fluent in both Portuguese and English, have excellent communication skills, and possess prior customer support experience, preferably in real estate. Attention to detail, problem-solving abilities, and the capacity to manage multiple inquiries are also essential.

Portuguese Speaking Customer Support Representatives at Mercier Consultancy enjoy numerous benefits including a competitive monthly salary, a performance bonus, a fully paid relocation package, health insurance, and support in finding accommodation. Additional perks such as language courses and extra salaries contribute to a comprehensive benefits package.

At Mercier Consultancy, you will have opportunities to participate in training sessions to enhance your knowledge of real estate services and customer support tools. Proactively seeking feedback, staying updated on industry trends, and developing strong relationships with clients can also help you excel in this role.

A typical day for a Portuguese Speaking Customer Support Representative at Mercier Consultancy involves answering inquiries from clients in Portuguese, providing support on various real estate issues, documenting conversations, and collaborating with internal teams. You will actively engage with clients, ensuring their satisfaction while performing administrative tasks related to customer support.

When faced with difficult customer interactions, it's important to remain calm and empathetic. Listen actively to the customer's concerns in Portuguese, acknowledge their feelings, and reassure them that you are there to help. Empathy combined with clear communication can often defuse tension and lead to a positive resolution.

To manage multiple inquiries, prioritize based on urgency and complexity. Use customer support tools effectively to track issues, and maintain organized documentation in the CRM system. Staying focused and employing time management skills will ensure that all client inquiries are handled promptly and efficiently.

In my previous customer support roles, I often handled inquiries related to real estate, providing knowledge on property management and leasing processes. My familiarity with real estate terminology and client needs allows me to offer tailored support and navigate questions related to properties and services effectively.

To ensure clear communication with Portuguese-speaking clients, I would actively listen and engage in the conversation using their preferred language. It's important to summarize key points, confirm understanding, and ask for clarification when needed. This approach not only fosters a positive rapport but ensures customers feel valued and understood.

Outstanding customer service in the real estate industry hinges on strong communication, empathy, and a thorough understanding of real estate processes. Being proactive in addressing client needs, maintaining a positive attitude, and engaging with clients are key aspects that contribute to a satisfying experience.

I approach learning about new products and services in real estate by actively participating in training, conducting self-study through online resources, and staying updated on industry trends. Networking with colleagues and learning from their insights also enhances my understanding and ability to support clients effectively.

During my last role, I received constructive feedback regarding my communication style. I embraced the feedback and sought to improve by practicing active listening and adjusting my approach based on client cues. This experience ultimately enhanced my customer interactions and made me a more effective representative.

Documentation is crucial in customer support as it creates a reliable record of customer interactions, ensuring follow-up and clarity in communication. By accurately documenting issues in the CRM, I can efficiently collaborate with teams and track the progress of customer inquiries to provide timely resolutions.

Adapting my customer service style requires cultural awareness and flexibility. I recognize that different clients may have unique expectations and communication preferences. By being open-minded and observant, I can adjust my approach to meet their needs while delivering effective support.

I am thrilled about the opportunity to work at Mercier Consultancy because it allows me to blend my passion for real estate with my language skills. Contributing to the satisfaction and success of Portuguese-speaking clients while being part of a dynamic team in the real estate sector excites me and aligns with my professional growth aspirations.