Patient Coordinator- Northtown (Full Time)

As a Patient Coordinator at Schweiger Dermatology Group, you will be responsible for executing various front office duties. This includes efficiently handling incoming phone calls, managing scheduling tasks, and ensuring a positive experience for each caller. You will also promote a welcoming atmosphere for patients, assist in inventory management, and participate in training sessions for continued education. Your role is vital in ensuring smooth provider-patient flow while enhancing the overall service quality.

While Schweiger Dermatology Group welcomes candidates from various backgrounds, preferred qualifications for the Patient Coordinator position include prior healthcare experience, expertise as a medical receptionist, and familiarity with EMR software and patient scheduling systems. Strong communication, interpersonal, and organizational skills are essential, along with a professional demeanor and dedication to providing excellent patient relations.

The Patient Coordinator position at Schweiger Dermatology Group involves a full-time schedule of 30+ hours per week. You will need to be available Monday through Friday, with occasional Saturdays. Flexibility is important as you will work in a team environment and may need to cover shifts or assist colleagues as necessary during business hours, which span from 7:00 AM to 7:00 PM.

Yes, full-time Patient Coordinators at Schweiger Dermatology Group are eligible for a range of benefits. These include comprehensive medical insurance, dental and vision coverage, a 401K plan after 30 days of employment, paid time off for your birthday, company-sponsored short-term disability, and employee discounts on skincare products and cosmetic services. We prioritize creating a rewarding workplace for our team.

While prior experience in dermatology is preferred, Schweiger Dermatology Group is open to candidates who have a keen interest in healthcare and are willing to learn. We value teamwork and detail-oriented individuals, and those who are dedicated and eager to grow in their role will find plenty of support and opportunities for development within our organization.

In a fast-paced environment like Schweiger Dermatology Group, it's crucial to remain calm under pressure. When handling stressful situations, I prioritize tasks, take deep breaths to stay focused, and communicate clearly with both patients and staff about any issues. It's all about maintaining a positive attitude and ensuring continuity of care.

Creating a positive patient experience requires excellent communication skills and empathy. I would actively listen to patients to understand their needs, provide clear information about procedures and wait times, and ensure they feel welcomed and valued during their visit to Schweiger Dermatology Group.

During my previous roles, I've utilized various scheduling systems and Electronic Medical Records (EMR) software to streamline patient appointments. At Schweiger Dermatology Group, I would apply my skills to efficiently manage the calendar, ensuring a smooth patient flow and optimizing the schedule to minimize wait times.

I prioritize tasks based on urgency and importance. I create a checklist to keep track of my responsibilities and use tools available, such as calendar reminders for appointments at Schweiger Dermatology Group. This organization helps me stay focused and ensures that I can provide excellent service to our patients.

Handling a dissatisfied patient requires patience and empathy. I would actively listen to their concerns, validate their feelings, and apologize for any inconvenience. I would work to find a solution, whether by re-scheduling a missed appointment or escalating the issue to management if necessary, always striving to ensure that the patient leaves satisfied and that we learn from the experience.

Working in healthcare motivates me because of the opportunity to make a positive impact on patients' lives. At Schweiger Dermatology Group, I thrive on the idea of being part of a team that prioritizes patient care and satisfaction while helping individuals feel their best.

Ensuring confidentiality and patient privacy is paramount in healthcare. I would strictly adhere to HIPAA guidelines, only sharing patient information with authorized personnel and emphasizing the importance of discretion among staff at Schweiger Dermatology Group to create a trustworthy environment.

I know that Schweiger Dermatology Group is a growing dermatology practice known for its commitment to high-quality care and excellent patient experiences. With over 170 locations and a wide range of services, the company emphasizes a supportive work environment and innovation, which greatly resonates with my professional values.

My communication style is friendly, clear, and empathetic. I believe in fostering open lines of communication with both patients and colleagues at Schweiger Dermatology Group. Being approachable and responsive helps me to effectively address inquiries and promote a collaborative work atmosphere.

Teamwork in a healthcare setting means collaborating and supporting each other for the common goal of patient care. At Schweiger Dermatology Group, I see teamwork as vital, where each member contributes their skills and viewpoints to provide a seamless experience for our patients, ensuring that everyone feels valued and included.