Retail Custom Framing Designer

As a Retail Custom Framing Designer at The Michaels Companies, your main responsibilities will include building customer relationships, providing personalized framing solutions, maintaining a clean store environment, completing framing orders accurately and on time, and supporting store processes to ensure compliance with company policies.

To be qualified as a Retail Custom Framing Designer at Michaels, you should possess basic computer and measuring skills, have experience in retail or sales, and be able to operate framing equipment. Previous experience working with customers in a retail setting is also preferred.

The Retail Custom Framing Designer at Michaels needs to have exceptional customer service skills, including the ability to engage positively with customers, assist them in finding products, deliver solutions, and create a welcoming atmosphere in the store, making you the go-to expert for framing solutions.

The work environment for a Retail Custom Framing Designer at Michaels is a public retail store setting with a climate-controlled shopping area. Some tasks may involve outdoor work, such as retrieving shopping carts or unloading trucks, and you’ll be expected to handle glass cutting and framing equipment in designated areas.

Yes, The Michaels Companies offers a range of benefits for Retail Custom Framing Designers, including health insurance, paid time off, tuition assistance, and generous employee discounts, supporting both full-time and part-time team members.

When faced with a difficult customer, remain calm and listen actively to their concerns. Empathize with their situation and ensure you are addressing their needs. Being respectful and positive, even in challenging situations, can help to defuse tension and build trust.

In a busy retail environment, prioritizing tasks based on urgency and customer demand is key. I would focus on immediate customer needs first, ensuring quality service, while planning time for completing framing orders and restocking throughout the day.

Certainly! My experience with custom framing includes understanding different framing materials, styles, and techniques. I enjoy helping customers choose the right options to enhance their artwork, ensuring it aligns with their vision while also maintaining quality and craftsmanship.

To ensure high-quality work in framing orders, I follow established procedures meticulously, check dimensions twice, and take my time with each step of the process. Attention to detail is crucial, as is communicating clearly with customers about their preferences.

I believe the most important aspect of customer service is active listening. To truly understand and meet the needs of customers, you need to pay attention to their requests and feedback, making them feel valued and heard.

Staying organized in a fast-paced retail setting requires planning and effective use of time. I utilize checklists for tasks, designate specific areas for supplies, and maintain a tidy work area to help me work efficiently while keeping track of orders.

I believe incorporating seasonal themes or local art in merchandising custom framing products can attract a diverse clientele. Utilizing clear signage and display techniques that highlight featured works along with customer testimonials could also enhance sales.

Promoting teamwork involves fostering open communication and collaboration among team members. I would encourage regular check-ins, recognition of individual contributions, and group brainstorming sessions to make everyone feel included and motivated toward common goals.

If equipment malfunctions occur in the framing department, I would first prioritize safety and stop using the equipment. Then, I would notify the store manager or maintenance team immediately to troubleshoot and resolve the issue as quickly as possible.

I want to work as a Retail Custom Framing Designer at Michaels because I am passionate about creativity and helping others express their artistic vision. Michaels is a well-respected company within the creative community, and I admire its commitment to fostering a positive customer experience.