Platform Product Manager - E-Commerce

The Platform Product Manager at Mill is responsible for evaluating, selecting, and optimizing e-commerce technology. This includes overseeing the e-commerce platform, admin portal, and order management system. Additionally, they collaborate across departments like Order Management, Fulfillment, and Customer Service to ensure seamless operations and enhance customer experiences.

Mill seeks candidates with at least 5 years of product management experience in e-commerce or retail technology and a strong understanding of account systems and order management. A Bachelor's degree in Computer Science, Engineering, Business, or a related field is preferred. Those with experience in direct-to-consumer hardware products and Agile methodologies are highly desirable.

The Platform Product Manager plays a vital role in Mill’s mission by driving innovations within the e-commerce platform, ultimately reducing food waste and creating a better environment. Their work ensures that the technology is effectively aligned with business goals, allowing for improved customer experiences and operational efficiencies.

A Platform Product Manager at Mill should have experience with various e-commerce platforms like Shopify and payment systems like Stripe. Familiarity with order management systems, API design patterns, and microservices architecture is also important. Understanding payment processing, fraud prevention, and security is critical to ensuring a safe shopping experience.

The estimated salary range for the Platform Product Manager at Mill is between $140,000 and $195,000. This range is determined by various factors such as experience, skill sets, and market conditions, and candidates can expect a competitive compensation package that may also include benefits and potential equity.

In responding to this question, emphasize specific e-commerce platforms you've worked with, your role in selecting and implementing these technologies, and any measurable impacts they had on business operations and customer satisfaction.

Explain your approach to stakeholder management, highlighting techniques such as regular communication, understanding priorities, and utilizing tools like product road maps to balance expectations and deliver the most critical features.

Discuss your familiarity with APIs and technical architectures that ensure data flow between different systems. Emphasize successful past projects where you implemented effective data integration strategies.

Articulate your understanding of technical debt and how it affects product performance. Share experiences where you've successfully identified and prioritized technical debt issues, leading to improvements in platform efficiency.

Describe your approach to leadership and team development, including strategies you use to motivate your team, involving them in the decision-making process, and fostering an Agile culture that encourages collaboration and innovation.

Explain how your role in product management focuses on user needs and experiences. Discuss past examples where you translated customer insights into technical specifications, thereby enhancing customer journeys.

Share how you view a successful product road map as a strategic tool that balances short-term needs with long-term vision. Discuss the importance of stakeholder collaboration and data-driven decisions in shaping the road map.

Provide examples of challenges faced during a project, how you approached them, and the final outcome. Outline your problem-solving skills and capability to adapt to dynamic situations in product management.

Discuss the methods you use, such as attending industry conferences, following relevant publications, joining professional networks, and continuously learning to remain at the forefront of e-commerce technology developments.

Express your familiarity with Agile principles and practices, emphasizing real-life experiences where you successfully led teams in implementing Agile methods and how this has positively influenced project outcomes.