General Manager - Fulton Market

As the General Manager at Herman Miller in Fulton Market, your primary responsibilities include driving sales performance, coaching your team, managing store operations, and ensuring delivery of exceptional client experiences. You will be engaging in daily performance management, hiring and developing staff, and maintaining high standards for store presentation and operational procedures. Your role is pivotal in maximizing revenue and fostering a positive workplace culture.

To be considered for the General Manager position at Herman Miller, candidates should possess 3 to 5 years of retail management experience, outstanding communication abilities, and a knack for motivating teams. Financial literacy and budget management skills are essential, along with proficiency in POS systems and MS Office. A commitment to high integrity and ethical standards is also required, as well as the ability to thrive in a collaborative environment.

Under the General Manager's leadership, Herman Miller ensures a positive client experience by focusing on engaging, effective team demonstrations and sales strategies. The General Manager trains and inspires their team to foster relationships with clients, ensuring that each interaction reflects the company's values and commitment to quality. Additionally, they regularly assess performance metrics to continuously improve the client experience.

As a General Manager at Herman Miller, you will have access to professional development opportunities such as leadership coaching, performance feedback sessions, and training on the latest ergonomic design trends. The company values growth and provides resources to enhance your skills, helping you lead your team more effectively and achieve both personal and company goals.

A General Manager at Herman Miller can expect a competitive base salary, quarterly bonuses, and commission on sales. Benefits include comprehensive medical, dental, and vision insurance, a green transit subsidy, paid holidays, and parental leave. Additionally, the company offers a 401(k) plan, ensuring a strong financial future for its employees.

In coaching my team to meet sales goals, I would start by establishing clear expectations and providing regular feedback. I believe in setting individual and team targets that align with the overall sales plan. I would utilize role-playing scenarios to simulate client interactions, helping team members practice their demonstration skills while keeping the sales process engaging and informative.

In my previous role, I encountered a conflict between two team members regarding sales strategies. I facilitated a one-on-one discussion with each of them to understand their perspectives and needs. After listening to both sides, I brought them together to discuss solutions and find common ground, ultimately creating a collaborative approach that enhanced team dynamics and sales effectiveness.

To maintain high visual and operational standards, I would conduct regular audits of merchandise displays and store layout. Implementing a checklist for team members to follow ensures consistency. Additionally, I would encourage open communication within the team regarding visual standards and regularly solicit feedback to improve upon existing practices.

Prioritizing duties as a General Manager involves balancing immediate operational needs with long-term strategic goals. I would begin each week by reviewing sales metrics, identifying areas that require immediate attention, and then allocating time for team development and client interactions. I always keep the team informed about clear priorities so we can work cohesively.

To foster team collaboration, I would implement regular team meetings for sharing ideas, successes, and challenges. Additionally, I'd set up team-building activities that encourage camaraderie outside of work. Recognizing team contributions during meetings can also elevate morale and build a supportive environment where everyone feels valued and invested.

My experience with managing budgets includes analyzing sales trends and directing resources to optimize financial performance. I consistently monitor expenses, ensuring that operational practices are cost-effective. I develop financial reports that provide insights on profits, allowing for informed decision-making that aligns with store strategy and long-term growth.

Addressing underperformance starts with understanding the root cause, whether it's a lack of skills, motivation, or external factors. I would initiate a candid conversation to discuss the performance issues, provide constructive feedback, and work together on a performance improvement plan, tailoring support to meet the individual's needs while fostering their growth.

An effective training approach begins with a comprehensive onboarding program that includes shadowing experienced team members, structured training modules, and hands-on practice. I would encourage new hires to ask questions and actively participate in client interactions from the start, promoting confidence and practical experience as they learn.

Establishing a positive workspace culture hinges on open communication, mutual respect, and recognition of efforts. I prioritize transparency in leadership, ensuring that team members feel secure sharing ideas and concerns. Celebrating achievements and fostering relationships among team members create an environment where employees are motivated and engaged.

Ensuring excellent customer service starts with training the team to embody our brand values and approach client interactions as opportunities to create memorable experiences. I would advocate for a customer-first mindset, regularly gather feedback to improve service processes, and encourage team members to take ownership of client relationships, ensuring satisfaction at every level.