eCommerce Sales Support Specialist - Manila, PH

Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippines' Best Work Places by the prestigious Great Place To Work organization is a testament to this. 

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie. 

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

• Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
• Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Energized by the challenge of scaling a business? We’re looking for an eCommerce Sales Support Specialist to play a key role in growing our retail partnerships and marketplace presence! In this role, you’ll monitor sales, fine-tune product listings, analyze performance trends, and tackle marketplace challenges—all while collaborating with a team that thrives on innovation and problem-solving. If you love working with data, spotting opportunities, and making an impact, this could be the perfect role for you!

What you’ll be doing:  

Product Setup and Content Optimization

• Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies. 

• Updates product content seasonally for SEO optimizations. 

• Gathers product details and assets, including photos and copy, to ensure comprehensive and optimized listings.

Monitoring and Reporting

• Monitors order flows (Order Flow Monitoring): 

  • Ensures orders are processed and shipped as planned for all retail partners, Amazon, Walmart, Target, Nordstrom, Nordstrom Rack, Pottery Barn, etc. 

  • Collaborates with the operations team to address any delays or issues. 

• Monitors sales (Sales Monitoring): 

  • Tracks sales performance by Retail Partner and Brand against projections. 

  • Investigates and addresses any sales exceptions or discrepancies. 

  • Performs partner site audits to ensure product listings are accurate and up-to-date. 

• Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring): 

  • Monitors account health and submits tickets to resolve issues. 

• Conducts In-Season and Post-Season Analysis: 

  • Conducts sales performance reviews during and after sales seasons. 

• Monitors Inventory and Pricing Management: 

  • Monitors inventory availability and updates retailer allocations based on sales performance.  

  • Update pricing across retail partnerships.

Accounting Reconciliation

• Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes. 

Performs other duties that may be assigned from time to time. 

What we’re looking for:  

• Bachelor’s Degree in any field. 

• Minimum of two (2) to five (5) years relevant experience in eCommerce, particularly in setting up products on retail/marketplace websites. 

• Must have expertise in content optimization to boost conversion rates. 

• Must have familiarity with eCommerce Key Performance Indicators (Traffic, AOV, Conversion Rate) and the supporting inputs that drive performance. 

• Must have strong analytical and problem-solving abilities. 

• Must have excellent communication and interpersonal skills. 

• Must be proficient in Microsoft Excel and other relevant software tools. 

• Must have familiarity and experience with marketplace tools like Helium 10, Jungle Scout, etc. 

• Must have the ability to quickly learn and train the team on new tools as needed.  

• Must have attention to detail and a proactive approach to task management. 

Location: The eCommerce Sales Support Specialist position is a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves: 

• Must attend occasional in-person meetings. 

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS. 

Note: An online assessment will also be part of the recruitment process. 

Status: This is a full-time, permanent position with benefits. 

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible, quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops, or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counseling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

All your information will be kept confidential according to EEO guidelines.