Senior UC Engineering Consultant

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

The Senior UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. 
The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects.

Responsibilities:

• Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructure, and all other Unified Communications applications.
• Carry out maintenance/upgrades on all Infrastructure and endpoints.
• Own analysis of new technologies from start to finish.
• Provide support to the Video Infrastructure team lead.
• Carry out security review of infrastructure and applications.
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience.
• Document procedures and processes.
• Develop and maintain user guides, technical guides, project plans and any other system related documentation for the respective system.
• Create help files for support teams.
• Offer thoughts and solutions on improving current technology.
• Escalate issues to vendors.
• Provide metrics/reports for conferencing services.
• Ability to function in a fast-paced organization.
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

• 8+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber).
• Advanced Knowledge of Microsoft Teams, IPTV Streaming/Multicasting
• Strong knowledge of Microsoft Server environments (2008, 2012, 2016), Citrix VDI environment, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM).
• Advanced knowledge of troubleshooting tools (Wireshark, etc.)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS).
• Knowledge of Firewall Traversal, VMware architecture.
• Knowledge of monitoring tools like Zabbix or other relevant platforms.
• Experience with Azure AD, SSO, and IAM security policies is nice to have.
• CCIE Collaboration is preferred, but CCNP Collaboration is also suitable.
• Experience with Cisco TAC support (raising cases, escalating).
• Basic knowledge of the financial services industry is a plus.
• Excellent written and verbal communication skills.
• Ability to establish and maintain client trust and confidence.
• Strong troubleshooting and incident management skills.
• Ability to own issues and work on them until resolution.

Nice to have:

• Advanced Excel skills.
• Programming/Scripting experience (Visual Basic/Python etc).
• Rest API knowledge (POSTMAN experience a plus).
• Documentation and design skills (Visio a plus, including HLD, LLD).
• Application packaging and deployment.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.