Collections Specialist

As a Collections Specialist at ModMed, your main responsibilities will include responding to high-volume billing inquiries, making outbound calls to address outstanding balances, and maintaining accurate records of accounts receivable. You'll also manage customer accounts, process payments, and establish payment arrangements while ensuring compliance with our organization’s policies.

To succeed as a Collections Specialist at ModMed, candidates should ideally have an Associates degree along with 3+ years of relevant experience in accounts receivables and previous collections experience. Being proficient in Microsoft Excel and Word is essential, and familiarity with Salesforce, Mac, and NetSuite is preferred.

ModMed values its employees and offers various professional development opportunities for the Collections Specialist position. This includes tuition reimbursement programs and unlimited access to LinkedIn Learning, ensuring you can continually enhance your skills and grow within the organization.

Successful Collections Specialists at ModMed should possess strong customer service skills, excellent verbal and written communication abilities, and a keen attention to detail. Being organized and capable of managing deadlines in a fast-paced environment is also crucial to thrive in this role.

At ModMed, the Collections Specialist position comes with a competitive benefits package including comprehensive health, dental, and vision insurance, a 401(k) plan with company matching, generous paid time off, and flexible spending accounts. We provide an enjoyable work environment that prioritizes your well-being and work-life balance.

When answering this question, be specific about your past roles and responsibilities related to collections. Mention any tools you used, the volume of accounts you managed, and your success in resolving disputes or outstanding balances.

It's important to show empathy and professionalism. Demonstrate your ability to remain calm, listen to the customer, and provide workable solutions or payment plans to facilitate resolution.

Discuss your familiarity with specific tools like Salesforce or NetSuite. Share examples of how these tools help streamline your workflow and improve efficiency in collections management.

Explain your organizational methods, whether through task lists, software tools, or daily scheduling. Highlight how you ensure that urgent accounts receive attention while maintaining a balanced workflow.

Share a specific example where your initiative led to increased efficiency or recovery rates. Be clear about what changes you implemented and the positive outcomes that resulted.

Talk about your attention to detail and the methods you use to double-check your work. Mention any tracking systems or checklists you utilize to maintain accurate records.

Outline your approach by emphasizing communication and investigation. Talk about how you listen to the customer's concerns, review the account details, and collaborate with relevant departments to provide a resolution.

Use a clear example of a tight deadline situation. Highlight your time management skills and how you communicated with team members to ensure completion without sacrificing quality.

Reflect on personal motivators such as achieving targets, helping clients resolve their financial issues, or your passion for serving the healthcare sector. Show enthusiasm for contributing to a positive impact through your work.

Articulate your career aspirations, linking them to the healthcare IT industry and expressing your interest in growth and development within ModMed. This demonstrates your commitment to the company and its mission.