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Sales Director

Are you a high-energy sales professional looking to join a creative, industry leader? Do you want to accelerate your career growth? You need to stop thinking about the day one stuff. Instead think year one and beyond. 


If you are interested, here’s what year one with us is all about. Developing new clients, building your book of business that will keep on giving for years to come. Realistically, we need someone who is a hunter/farmer who is open to learn our processes. Beside a solid base salary, this position is structured with uncapped commission to attract the best of the best. 


ModSquad is currently seeking a Director level sales executive to join our crew to continue driving forward and close the right type of clients to make ModSquad successful. This position reports to the VP of Sales with responsibility for sales to all market levels. 


ModSquad is a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as Starz, National Geographic, Kroger, Wounded Warrior Project, Electronic Arts (EA), Children’s Miracle Network Hospitals, and many more. If this is your DNA, apply now!


Hours:

Standard business hours; more as needed


Key Responsibilities:
  • Cultivate and develop new business relationships and serve as a trusted business consultant to senior decision-makers
  • Assume a lead role in managing sales opportunities and customer negotiations in your region
  • Identify proficient sales strategies and tactics for generating leads and closing business (it's all about MRR!)
  • Develop strong relationships with key strategic partners and, when appropriate, orchestrate the sales process through channel partners
  • Engage and utilize the marketing team to target top regional prospects


What we are looking for:
  • University degree in business, marketing, technology, or related field
  • 7+ years of consultative or value-add sales experience, with a background in closing recurring services such as customer support, moderation, community management, and social media management
  • Ability to identify, close, manage, and grow multiple deals each month
  • Excellent consultative selling skills
  • Concise communication skills
  • Experience working with Salesforce.com, Zoom, Slack, Google Docs and similar online/mobile apps
  • Strong Excel formula skills for revenue and cost modeling are a requirement as well as contract management, negotiation and legal knowledge.
  • Hands-on knowledge of the top social and messaging platforms, and customer-service toolsets, and their role in engaging today’s digital customer
  • Ability to travel as needed
  • A flexible work schedule allowing for regular interactions with customers and ModSquad teammates in time zones around the world
  • Ability to collaborate and strategize on complex issues with the team


***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!


About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.


ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.


Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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CEO of ModSquad
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Amy Pritchard
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What You Should Know About Sales Director, ModSquad

Are you ready to take the reins as a Sales Director with ModSquad? If you're a high-energy sales professional eager to join a creative leader in the customer experience industry, this is your chance! At ModSquad, we believe in thinking long-term right from day one. Your first year will involve nurturing new client relationships and creating a sustainable book of business that thrives for years ahead. We're searching for someone who excels as both a hunter and a farmer, ready to learn our processes while driving sales forward. In addition to a competitive base salary, this role offers uncapped commission, appealing to the top talents out there. Reporting to the VP of Sales, you'll manage sales opportunities across various market levels, making ModSquad even more successful. Our global standing as a leader in the remote workforce model places us at the forefront in today's ever-evolving landscape. We're proud to support renowned global brands, including Starz, National Geographic, and EA, which only amplifies the excitement of this role. So if you have a degree in business, 7 or more years of consultative sales experience, and an unbeatable drive to succeed, we encourage you to apply now! You’ll enjoy a flexible schedule, work with fantastic people, and make a significant impact while working remotely.

Frequently Asked Questions (FAQs) for Sales Director Role at ModSquad
What are the key responsibilities of the Sales Director at ModSquad?

As the Sales Director at ModSquad, your primary responsibilities include cultivating and developing business relationships, managing sales opportunities, and serving as a trusted advisor to senior decision-makers. You'll be instrumental in identifying sales strategies and maintaining strong relationships with key partners, while also collaborating with our marketing team to reach top prospects.

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What qualifications are required for the Sales Director position at ModSquad?

The ideal candidate for the Sales Director role at ModSquad should possess a university degree in business or a related field, along with over 7 years of consultative sales experience. Expertise in closing recurring services like customer support and social media management is crucial, along with strong communication skills and proficiency in tools like Salesforce.com and Google Docs.

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What does the Sales Director at ModSquad need to succeed in this role?

A successful Sales Director at ModSquad needs excellent consultative selling abilities, strong organizational skills, and the capability to manage multiple deals each month. You should also have hands-on knowledge of social platforms and customer service tools, alongside negotiation and contract management expertise.

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Is there an opportunity for growth within the Sales Director role at ModSquad?

Absolutely! The Sales Director role at ModSquad is designed for individuals looking to accelerate their career growth. With the potential for substantial commissions and the chance to cultivate long-term client relationships, there are plentiful opportunities to advance your career while contributing to the company's success.

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What makes ModSquad an appealing workplace for a Sales Director?

ModSquad stands out as an appealing workplace due to its status as a global leader in customer experience services and its commitment to flexibility. Working remotely means you can connect with teammates and clients around the world, and the creative culture that thrives at ModSquad promises an engaging environment for a Sales Director.

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Common Interview Questions for Sales Director
What strategies do you use to identify and engage new clients as a Sales Director?

As a Sales Director, effective strategies for engaging new clients include utilizing market research, leveraging networking opportunities, and utilizing the CRM to track leads. Focus on understanding client needs deeply and tailoring your approach to how your services can address those needs directly.

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Can you describe a challenging negotiation you've managed in your sales career?

Discuss a specific situation where you turned a challenging negotiation into a successful outcome. Outline your approach, emphasizing active listening, understanding the other party's needs, and finding common ground to facilitate a win-win situation.

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How do you manage client relationships post-sale?

Managing client relationships involves regular check-ins, providing ongoing support, and seeking feedback. It's essential to ensure clients feel valued and to demonstrate how your solutions continue to meet their evolving needs, strengthening loyalty and opening doors for upsell opportunities.

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How do you handle competition in your sales approach?

Handling competition effectively requires a deep understanding of your unique value proposition. Showcase how your service stands out by emphasizing benefits, building genuine relationships with clients, and staying informed about competitor activities to anticipate their strategies.

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What metrics do you prioritize for measuring sales success?

Key metrics for measuring sales success include monthly recurring revenue (MRR), customer acquisition cost (CAC), and customer lifetime value (CLV). Regularly reviewing these metrics can help you adjust strategies to enhance performance and achieve goals.

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Describe your experience with sales technology and tools.

Share your experience using tools like Salesforce.com, Zoom, and Google Docs to streamline sales processes. Highlight your comfort with data analytics, reporting, and utilizing technology to enhance communication with clients and optimize sales performance.

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How do you tailor your sales pitch to different types of clients?

Tailoring your sales pitch involves understanding each client's unique challenges and goals. Customize your message to demonstrate how your solutions align specifically with their needs, using language and examples relevant to their industry.

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What role does collaboration play in your sales strategy?

Collaboration is critical in my sales strategy. Regularly engaging with marketing and other departments allows me to align our messaging, share insights on client interactions, and leverage team strengths to enhance our overall sales effectiveness.

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What do you believe is the key to long-term client retention?

Long-term client retention hinges on consistently delivering value, maintaining open communication, and actively seeking feedback. Building trust and ensuring clients feel heard can significantly enhance their loyalty to your brand and services.

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How would you approach building a sales team culture as a Sales Director?

Building a sales team culture starts with transparent communication and fostering an environment where team members feel valued. Celebrating successes, encouraging collaboration, and providing opportunities for professional development will help create a motivated and cohesive team.

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ModSquad is a global digital company offering engagement services based in America and currently has over 10,000 moderators in its network.

188 jobs
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CULTURE VALUES
Customer-Centric
Mission Driven
Work/Life Harmony
Inclusive & Diverse
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 25, 2025

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