Digital Transformation Engineer
Job purpose:
- Responsible for providing technical support and assistance to internal employees and external clients to ensure the smooth operation of internal systems, and resolve technical issues promptly.
- Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
- Manage and prioritize service desk tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
- Escalate complex issues to the appropriate support teams or vendors, following established procedures.
- Perform system upgrades, patches, and software installations as required.
- Assist with user account management, including creating, modifying, and disabling user accounts and access privileges.
- Troubleshoot network connectivity issues, including LAN, WAN, and VPN connectivity.
- Collaborate with team members to share knowledge, resolve technical challenges, and improve service desk processes.
- Continuously seek opportunities to improve customer satisfaction and service desk performance.
- Responsible for identifying, developing, or implementing in-house digital tools to automate and optimize internal processes, enhancing efficiency and reducing manual efforts across departments.
- Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications are a plus.
- 2+ years of experience in Digitalization or technical support role, preferably in the fintech industry.
- Power Platforms knowledge is a must.
- Good knowledge of desktop operating systems (Windows, macOS), hardware, and software applications.
- Good Experience troubleshooting network connectivity issues, including LAN, WAN, and VPN.
- Proficiency in incident management tools and service desk ticketing systems.
- Good in problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.
- Mental Well-being: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.
- Physical Health: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.
- Social Wellness: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.
- Financial Empowerment: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.
- Growth Opportunities: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.
- Join us and grow in a community that supports every aspect of your wellness!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Digital Transformation Engineer with us, you will be at the forefront of enhancing the internal systems that drive our company's success. Your primary responsibility will be to provide comprehensive technical support to both our internal staff and valued external clients, ensuring they can smoothly navigate any technical hiccups they encounter. From troubleshooting hardware and software issues to managing service desk tickets, your expertise will be crucial in keeping operations running seamlessly. You will also have the opportunity to implement in-house digital tools that automate processes, streamline efficiencies, and elevate overall productivity across departments. With a focus on continuous improvement, your role will encompass everything from system upgrades to managing user accounts and troubleshooting network connectivity issues. Your knowledge of Power Platforms and solid experience in the fintech industry will be pivotal as you make an impact in our innovative team. We pride ourselves on nurturing a supportive workplace environment where your mental, physical, and financial well-being matter from day one. Benefit from our open-door policies, health initiatives, and growth opportunities as you advance your career in a community that values every effort you make. If you’re passionate about technology and ready to drive significant digital transformation, we want to hear from you!
Become an Executive Support Partner, providing critical support to executives and driving investor relations in a company that prioritizes employee well-being.
Join our dynamic team as an Assistant Manager in Service Delivery, focusing on IT administration and customer service within our innovative gaming company.
Become an integral part of YSI Yellow Social Interactive as an Information Security Specialist focused on enhancing our security posture across a dynamic global team.
Join LPL Financial as a Technology Vendor Relationship Manager and leverage your expertise to optimize vendor partnerships and enhance service delivery.
Ippon Technologies seeks a skilled Enterprise Architect to drive technological transformation and guide client strategies in Nantes.
As a Manufacturing Digital Solutions Support Analyst at Toyota, you'll empower teams with the expertise they need to implement innovative digital solutions on the shop floor.
Join Gilead Sciences as a Senior Manager to enhance SAP PLM Specification Management and drive digital transformation in product data management.
As an Information Systems Analyst at KLA, you will provide dedicated IT support to executives and coordinate IT operations for corporate events.
MoneyFellows provides a wide range of money circles options for every user to choose from.
15 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
