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Commercial Assistant Store Manager - job 1 of 2

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Job Description

As a Monro Assistant Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering all aspects of your new role, while preparing you for the next. As an automotive Manager for Monro, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable transportation. 

The hourly range for this role is minimum wage up to $28.00.   

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

Responsibilities  

  • Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees  
  • Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services  
  • Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians 
  • Performs duties of automotive technician when needed  
  • Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs 

Qualifications

Minimum Qualifications  

  • High school or GED equivalent. 
  • 2+ years of sales experience  
  • Valid Driver License  
  • Ability to work with hands overhead, stand for long periods and lift 50 lbs.  
  • Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages. 
  • Guest and team focused mindset  

Preferred Qualifications  

  • Leadership experience with proven ability to drive results. 
  • Retail Experience 

Additional Information

Benefits  

  • Health Insurance  
  • Dental Insurance 
  • 401K Retirement Plan with Company Match 
  • Paid vacation 
  • Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What You Should Know About Commercial Assistant Store Manager, Monro, Inc.

Are you ready to jumpstart your career in automotive service management? Monro is searching for an enthusiastic Commercial Assistant Store Manager to join our team in Lakeland, FL! As an Assistant Store Manager at Monro, you'll get hands-on experience in all facets of store operations. From supervising efficient service in our busy bays to fostering lasting relationships with guests, your role will be integral to our success. You'll undergo a thorough management training program right from day one, equipping you with essential skills that could pave the way for your career advancement. We pride ourselves on creating a supportive environment where each teammate is valued. At Monro, we don’t just service vehicles; we create 5 Star guest experiences, contributing to the trust and loyalty that our customers place in us. Your responsibilities will include collaborating with the Store Manager in key hiring and training processes, aiding our team of skilled technicians, and ensuring the workplace runs smoothly and safely. We also encourage personal growth and development through programs that focus on leadership skills and additional training. Monro offers a competitive hourly wage that commences at minimum wage and goes up to $28.00, with the potential for bonuses, all based on experience. If you have a passion for helping others, a team spirit, and a knack for problem-solving, then we can't wait for you to join us on this amazing journey at Monro!

Frequently Asked Questions (FAQs) for Commercial Assistant Store Manager Role at Monro, Inc.
What are the responsibilities of Assistant Store Manager at Monro in Lakeland, FL?

As an Assistant Store Manager at Monro in Lakeland, FL, you will play a crucial role in managing daily operations, including aiding in hiring, training, and supervising staff while ensuring guest satisfaction. You will also support automotive technicians, schedule employees, handle timecards, and may even step in as an automotive technician when needed.

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What qualifications are needed to apply for the Assistant Store Manager position at Monro?

To be considered for the Assistant Store Manager role at Monro, candidates should have a high school diploma or GED equivalent, at least 2 years of sales experience, and a valid driver's license. Strong communication skills and a guest-focused mindset are essential, along with the physical ability to lift 50 lbs and work with hands overhead.

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Does Monro offer training for Assistant Store Managers?

Yes! Monro is committed to your career growth and provides a comprehensive management training program for all new Assistant Store Managers. This training covers all aspects of the role and prepares you for future advancements within the company, reinforcing our people-first culture.

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What benefits does Monro provide for Assistant Store Managers in Lakeland?

Monro offers a range of benefits for Assistant Store Managers, including health and dental insurance, a 401K retirement plan with company match, paid vacation, and paid holidays, ensuring you have a good work-life balance while pursuing your career goals.

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How can the Assistant Store Manager role at Monro advance my career?

The Assistant Store Manager position at Monro serves as a stepping stone for those looking to advance within the automotive service industry. With access to on-the-job training, various course curriculum in Monro University, and opportunities for leadership development, your career can flourish as you progress towards higher-level positions.

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Common Interview Questions for Commercial Assistant Store Manager
What motivated you to apply for the Assistant Store Manager position at Monro?

When answering this question, emphasize your passion for automotive service, strong interest in retail management, and desire to be part of a team that values guest experiences. Create a personal connection by sharing how Monro's core values align with your own.

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Can you describe your experience with managing a team?

For this question, reference specific examples of leadership roles you have held, highlighting your experience in motivating teams, resolving conflicts, and collaborating to achieve common goals. Discuss your approach to coaching and developing team members based on their strengths.

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How do you ensure top-tier guest service in a busy retail environment?

Focus on proactive communication, establishing strong team dynamics, and emphasizing that every guest interaction is crucial. Mention techniques you've used to handle customer complaints effectively and ensure a positive shopping experience.

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What strategies would you employ to drive sales in the store?

Explain various sales techniques you have successfully utilized in prior roles. Discuss strategies involving staff training on product knowledge, upselling, special promotions, and team incentives that boost motivation and performance.

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How do you handle conflicts between team members?

Talk about your approach to conflict resolution, including listening to both parties, facilitating open dialogue, and finding a win-win solution. Emphasize your belief in maintaining a positive work environment focused on teamwork and collaboration.

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Why is teamwork important in the automotive service industry?

Highlight how teamwork leads to more efficient service delivery, improved morale, and enhanced guest experiences. Share any personal experiences demonstrating the success of working cohesively toward common objectives and support for colleagues.

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What steps would you take if a technician fails to meet expectations?

Discuss the importance of identifying performance issues early, having a candid conversation with the employee, and providing constructive feedback. Mention the value of additional training and support to help them succeed moving forward.

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What do you consider important metrics to measure store performance?

Focus on key performance indicators such as sales growth, customer satisfaction scores, employee retention rates, and productivity levels. Describe how you would utilize these metrics to identify opportunities for improvement and celebrate success.

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How would you approach the training of new employees?

Explain the importance of a structured onboarding process that combines hands-on training with clear performance expectations. Mention how you would mentor new hires so they feel supported and confident in their new role.

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Where do you see yourself in five years within Monro?

Share your aspirations for growth and leadership within the company, emphasizing a commitment to continuous learning and professional development. Highlight your desire to contribute to Monro's vision and mission while achieving personal career goals.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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Full-time, on-site
DATE POSTED
March 20, 2025

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