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Business Manager, Director, P4, Internal Operations & Quality Control

We're seeking someone to join our team as Business Manager.

The Internal Audit Division (IAD) drives attention and resources to vulnerabilities by providing an independent and well-informed view and impactful messages about the most important risks facing our Firm. This is accomplished by performing a range of assurance activities to independently assess the quality and effectiveness of Morgan Stanley's system of internal control, including risk management and governance systems and processes. IAD serves as an objective and independent function within the Firm's risk management framework to foster continual improvement of risk management processes. This is a Director (P4) level position within the Internal Operations and Quality Control job family which is responsible for efficient and effective functioning of the department, supporting the ultimate delivery of high-quality assurance services.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What You’ll Do in the Role:

Business Management

  • Support the team’s Operating Committee member and the IAD Operations team in developing team strategy and goals
  • Propose team travel/training/consulting budget and monitor spend after approval
  • Work with IAD Operations to update cost allocations to BUs/Infrastructure
  • Set agendas for directs meetings, Town Halls, skip-level meetings, offsites, etc.

Audit Planning & Execution

  • Manage Risk Assessment process for business line, ensuring delivery to milestones including remediation of data quality issues
  • Work with teams to create a complete and accurate annual audit plan, ensuring delivery to plan milestones
  • Proactively manage the execution of the audit plan
  • Review, challenge and ensure appropriate approvals are in place timely as it relates to changes in delivery dates, as well as additions/cancellations to the plan
  • Manage and report on MRA, MRIA and issue closure verification status

Resource Management

  • Proactively manage resource requirements and assignments to ensure timely delivery of the plan
  • Identify staff for open needs and complete due diligence on decisions
  • Facilitate discussions to resolve resource conflicts
  • Coordinate and challenge Audit Coverage Directors (ACDs) on opportunities to optimize staffing
  • Review resource change requests, support ACDs in reviewing options and identify downstream impacts of options
  • Maintain accurate and detailed resource schedule and analyze data
  • Review time and forecast entry data for team and follow up to support accuracy
  • Work with IAD Operations to place and oversee utilization of rotational analysts
  • Actively participate in the development and implementation of new policies, processes, tools and expectations to implement enhanced resource management capabilities

Talent Management

  • Assess headcount needs and escalate/review needs to IAD Operations
  • Monitor hiring process and confirm proper procedure followed with terminations
  • Review audit plan to identify talent development needs, review needs with managers/OpCo
  • Work with IAD Operations to facilitate talent assessment, engagement, training, certification, onboarding and recognition activities

Operations

  • Participate in meetings with IAD Operations and support operations initiatives and communications
  • Support adherence to firm and department policies and procedures
  • Maintain group's Teams site

Reporting

  • Quarterly QPack and/or Board Report production, reviewing metrics, and finalizing for submission
  • Ad-hoc reporting

What you'll bring to the role:

  • Prior experience in the financial services industry required
  • Ability to communicate clearly and concisely and adapt messages to audience
  • Basic understanding of audit within Financial Services space, preferably within Technology audit
  • Strong ability to understand, analyze and present data
  • Strong project management and organizational skills
  • Strong ability to multi-task
  • At least 6 years' relevant experience would generally be expected to find the skills required for this role

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Salary range for the position: $90,000 - $185,000 Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

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CEO of Morgan Stanley
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Average salary estimate

$137500 / YEARLY (est.)
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$90000K
$185000K

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What You Should Know About Business Manager, Director, P4, Internal Operations & Quality Control, Morgan Stanley

Are you ready to take your career to the next level? Join Morgan Stanley as a Business Manager in Baltimore, Maryland! In this Director (P4) level role within the Internal Operations & Quality Control team, you'll oversee critical processes that ensure our Firm excels at identifying and managing risks. The Internal Audit Division (IAD) plays a pivotal role in providing independent assessments of our internal controls, from risk management to governance. You'll support the IAD Operations team in shaping strategies, managing budgets, and planning audits. Collaborating closely with various departments, you’ll analyze data, optimize resource allocation, and lead initiatives that strengthen our operations. We're not just looking for someone with a deep understanding of the financial services industry; we want a proactive leader who's passionate about quality control and has exceptional communication skills. If you're seeking an opportunity to foster growth and make a positive impact, Morgan Stanley is the place for you. Our team's commitment to innovation, integrity, and excellence is unparalleled, and we’re excited to welcome a new member who shares these values. Ready to make a difference? Let's get started on this incredible journey together!

Frequently Asked Questions (FAQs) for Business Manager, Director, P4, Internal Operations & Quality Control Role at Morgan Stanley
What are the main responsibilities of the Business Manager at Morgan Stanley?

As the Business Manager at Morgan Stanley in the Internal Operations & Quality Control team, your key responsibilities include supporting strategy development, managing the audit planning process, optimizing resource allocations, and overseeing talent management initiatives. You'll play a vital role in ensuring that internal controls are effective and that the team meets its operational goals.

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What qualifications are required for the Business Manager position at Morgan Stanley?

To qualify for the Business Manager role at Morgan Stanley, you should have at least 6 years of relevant experience in the financial services sector, strong project management skills, and a basic understanding of auditing procedures within this industry. Effective communication and data analysis abilities are also essential for success in this role.

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How does the Business Manager contribute to risk management at Morgan Stanley?

The Business Manager at Morgan Stanley plays a crucial role in risk management by overseeing the execution of the audit plan, conducting risk assessments, and facilitating the development of processes that enhance the organization’s ability to identify and mitigate risks. This position ensures the Firm remains compliant with regulations and continuously improves its internal controls.

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What kind of environment can a Business Manager expect at Morgan Stanley?

At Morgan Stanley, the environment for a Business Manager is collaborative, inclusive, and supportive. The Firm emphasizes diversity and values various perspectives, providing opportunities for professional growth and development. You'll work alongside committed colleagues who share a passion for delivering high-quality financial services.

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What benefits does Morgan Stanley offer to its employees in the Business Manager role?

Morgan Stanley offers a comprehensive benefits package for employees in the Business Manager position, including health insurance, paid time off, retirement plans, and professional development opportunities. The Firm is committed to supporting employees throughout their career journeys and provides additional perks to foster overall well-being.

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Common Interview Questions for Business Manager, Director, P4, Internal Operations & Quality Control
Can you describe your experience with audit management in a financial services context?

When answering this question, focus on specific examples of past audit projects and the roles you played. Highlight your understanding of various audit processes, any challenges faced, and how you overcame them. This will demonstrate your knowledge and practical experience relevant to the Business Manager position.

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How do you prioritize tasks when managing multiple projects in a busy environment?

Discuss your approach to project management, including the use of tools or methodologies that help you prioritize effectively. Mention how you assess task urgency and importance, and how you communicate with your team to ensure everyone is aligned on priorities, showcasing your organizational skills.

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Describe a time when you had to resolve a resource conflict within a project.

Provide an example where you successfully navigated a resource conflict, focusing on your approach to facilitating open communication. Describe how you identified the key stakeholders and the steps you took to reach a resolution, emphasizing your ability to work collaboratively under pressure.

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What strategies do you use for effective team management?

Discuss specific techniques you've implemented for effective team management, such as setting clear expectations, fostering a supportive environment, and encouraging open feedback. Highlight your ability to assess team dynamics and adjust your strategy based on team needs and objectives.

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How do you ensure quality in your team's output and processes?

Talk about the quality control measures you have put in place in your past roles, including methodologies, checklists, or metrics you relied upon. Discuss how you foster a culture of accountability and continuous improvement within the team to maintain high standards.

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What is your approach to data analysis and reporting?

Highlight your ability to analyze data by discussing tools and techniques you have used in previous roles. Detail how you ensure accuracy and clarity in your reporting, and how you utilize data insights to inform decision-making and strategy.

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How do you handle feedback from senior management?

Emphasize your willingness to accept and learn from feedback. Describe a situation where feedback shaped your approach to a project and how it ultimately improved results. This shows that you value collaboration and are open to growth.

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Can you outline your experience with budget management?

Provide a detailed overview of your experience managing budgets, including how you developed budget proposals, monitored expenditures, and made adjustments. Use specific figures and outcomes to illustrate your financial acumen and responsibility.

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What motivates you to deliver exceptional results in your role?

Share your personal motivations and professional goals that drive you to excel. Relate this back to the values of Morgan Stanley, emphasizing how they align with your own, and how they inspire you to contribute positively to the Firm and its objectives.

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Why do you want to work for Morgan Stanley as a Business Manager?

Discuss your aspiration to join Morgan Stanley, linking your skills and experience to the Firm's goals and values. Mention specific aspects of the company culture that resonate with you, such as their commitment to diversity and innovation, and how you imagine making a meaningful contribution.

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Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. For over 85 years, the firm’s reputation for using innovative thinking to solve complex problems has b...

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Full-time, on-site
DATE POSTED
March 29, 2025

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