Clinical Concierge Medical Assistant - job 1 of 2

As a Clinical Concierge Medical Assistant at Indigo Urgent Care, your responsibilities will include collaborating with physicians and clinical staff to ensure excellent patient outcomes, performing clinical tasks within your MA-C license scope, and providing outstanding customer service. You'll work closely with front office staff and clinic management to enhance the overall patient experience.

To apply for the Clinical Concierge Medical Assistant position at Indigo Urgent Care, you need to have a Washington State Medical Assistant-Certified (MA-C) license, current BLS certification, and ideally at least one year of experience in a medical facility. If you're currently in an externship or residency program, you can still be considered if you have an active or pending WA DOH MA-R certification.

The Clinical Concierge Medical Assistant role at Indigo Urgent Care typically consists of a 0.9 FTE schedule with three 12-hour shifts, rotating weekends included, allowing for a structured yet flexible work-life balance.

Yes! At Indigo Urgent Care, we emphasize team-based care and personal growth. You'll have access to training programs and resources to advance in your career, as well as several incentives that reward performance and excellence in patient care.

Indigo Urgent Care stands out for its modern clinic environment designed for today's healthcare professionals, competitive pay enhanced with incentives, and a supportive team culture that prioritizes collaboration and quality care, making it an ideal workplace for Clinical Concierge Medical Assistants.

To effectively prioritize tasks in a busy clinical setting, I would assess the urgency of each patient's needs, communicate openly with the healthcare team, and use a list to ensure the most critical tasks are handled first while still maintaining exceptional patient service.

In a previous role, I encountered a patient who was hesitant to undergo a recommended procedure. I took the time to listen to their concerns, provided information about the benefits and risks, and offered emotional support, ultimately advocating for their well-being and ensuring they felt confident in their decision.

I have worked with diverse populations in a medical office where I learned to tailor my communication to accommodate various cultural sensitivities. I always strive to respect each patient’s background and provide individualized care that respects their unique needs.

I would approach the interaction with empathy, actively listen to their concerns, and remain calm and professional. My goal is to understand their frustration and work collaboratively to find a resolution that meets their needs while maintaining a positive environment.

I strictly adhere to HIPAA regulations by ensuring that sensitive patient information is only shared with authorized personnel. I also ensure that physical and digital patient records are securely stored and avoid discussing any patient details in public settings.

I regularly attend continuing education workshops, webinars, and read professional healthcare journals to remain informed about the latest medical practices and changes in healthcare regulations, ensuring that I provide the best care possible to patients.

I would first approach them to understand their challenges and see if they need assistance. Offering to share my knowledge or helping with their tasks can foster collaboration, and I’d ensure they feel supported and valued in our team environment.

I am most comfortable performing vital sign checks, administering injections, assisting with minor procedures, and conducting patient intake assessments, always ensuring that I follow proper protocols to guarantee patient safety.

During peak hours, I focus on staying organized and keeping a positive attitude. I practice deep breathing techniques and take short moments to regroup, ensuring I remain attentive and efficient in providing patient care.

My motivation comes from knowing that I help improve patients' experiences and their overall health. Each interaction presents an opportunity to make a positive impact and contribute to a supportive healthcare environment.