Job details

Front Desk Associate

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Benefits:

Bonus based on performance
Free food & snacks
Training & development

Job Title: Front Desk Associate
Location: AFC Urgent Care – Narberth, PA
Position Type: Full-Time

About Us:
AFC Urgent Care Narberth is a physician-led, walk-in medical clinic committed to providing high-quality, accessible care to our community. We pride ourselves on delivering excellent patient service in a fast-paced, professional environment.

Job Summary:
The Front Desk Associate is the first point of contact for our patients and plays a vital role in ensuring an efficient and positive experience. This position is responsible for front desk operations, including patient registration, insurance verification, payment collection, and administrative support to the clinical team.

Key Responsibilities:

Greet patients in a friendly and professional manner.
Register patients accurately in the electronic medical records (EMR) system.
Verify insurance information and collect co-pays, deductibles, and outstanding balances.
Explain clinic policies, forms, and procedures to patients.
Answer incoming calls and provide information about services.
Maintain patient confidentiality in compliance with HIPAA regulations.
Keep the front desk and waiting area clean, organized, and fully stocked.
Communicate effectively with clinical staff to ensure patient flow is efficient.
Handle patient inquiries, concerns, or complaints professionally and escalate when appropriate.
Follow clinic protocols for check-in, check-out, and payment collection.
Perform additional administrative tasks as assigned.

Requirements:

High School Diploma or equivalent.
Prior experience in a medical office or customer service setting preferred.
Strong communication and interpersonal skills.
Detail-oriented and able to multitask in a fast-paced environment.
Positive, professional attitude with a strong sense of urgency.
Basic knowledge of medical terminology and health insurance plans is a plus.
Proficient computer skills; experience with EMR systems preferred.
Reliable, punctual, and committed to excellent patient service.

Schedule:

Full-time position.
Weekday shifts: 8:00 AM – 8:00 PM (12-hour shifts).
Weekend shifts: 8:00 AM – 5:00 PM.
Must be available to work weekends and holidays as needed.

Compensation & Benefits:

Competitive hourly wage.
Health, dental, and vision insurance (for eligible employees).
Employee discounts on urgent care services.
Opportunity for growth within AFC Urgent Care.

Ideal Candidate:
We are looking for motivated, detail-oriented, and fast-paced individuals who can thrive in a high-volume healthcare setting and provide an outstanding experience for every patient.

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Front Desk Associate, Narberth Ambulance

Join the team at AFC Urgent Care as a Front Desk Associate in Narberth, Pennsylvania, where you'll be the welcoming face of our clinic! In this full-time position, you'll play a crucial role in delivering an exceptional experience for our patients right from the moment they walk through the door. Your primary responsibilities will include patient registration, insurance verification, and ensuring that our front desk operations run smoothly. We're looking for someone who can greet patients with a friendly smile, accurately register them in our electronic medical records system, and keep confidential information safe in compliance with HIPAA regulations. If you're detail-oriented and have a passion for customer service, you will thrive in this fast-paced environment. You’ll also answer incoming calls, provide important information about our services, and maintain an organized waiting area. At AFC Urgent Care, we value teamwork, and as a Front Desk Associate, you'll collaborate closely with our clinical staff to ensure efficient patient flow. We believe in growth and offer competitive compensation, health benefits, and opportunities for advancement. If you have a positive attitude, excellent communication skills, and a basic understanding of medical terminology and insurance plans, we encourage you to apply and be part of our mission to provide top-notch care to our community.

Frequently Asked Questions (FAQs) for Front Desk Associate Role at Narberth Ambulance

What are the primary responsibilities of a Front Desk Associate at AFC Urgent Care?

As a Front Desk Associate at AFC Urgent Care, your primary responsibilities include greeting patients in a friendly manner, managing patient registrations, verifying insurance information, collecting payments, and communicating effectively with clinical staff. You are essential in ensuring a smooth patient experience and providing administrative support as required by the team.