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Front Desk Receptionist - job 1 of 5

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Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong customer service skills required
Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$35000 / YEARLY (est.)

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$30000K

$40000K

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What You Should Know About Front Desk Receptionist, National Vision

At America's Best, we're not just a team; we're a family committed to providing quality eye care and eyewear at unbeatable prices. As a Front Desk Receptionist at our Kansas City location, you'll be the welcoming face of our store, ensuring that every customer feels right at home as soon as they walk through the door. Your day will be filled with a variety of responsibilities, from greeting customers with a warm smile to managing patient schedules with ease. You’ll handle incoming calls, helping to direct inquiries and providing the essential information that our customers need. Staying organized is key, as you’ll maintain patient records and keep the reception area tidy and inviting. Plus, you’ll have every Sunday off to recharge! We value your contributions, offering competitive salaries along with a terrific benefits package that includes health insurance, 401k plans, and even discounts on eyewear! Join us and be part of a company that prioritizes both customer satisfaction and employee growth. At America’s Best, every role matters, and together, we help people see their best to live their best.

Frequently Asked Questions (FAQs) for Front Desk Receptionist Role at National Vision

What are the main responsibilities of a Front Desk Receptionist at America's Best?

As a Front Desk Receptionist at America's Best, your main responsibilities will include greeting customers on arrival, managing phone calls, scheduling appointments, and ensuring the smooth flow of operations within the store. You will indeed play a crucial role in providing excellent customer service, managing patient records, and maintaining an organized reception area.