Licensed Optician - Assistant Manager - job 1 of 4

As a Licensed Optician - Assistant Manager at America's Best, your primary responsibilities will include driving sales performance, managing personnel, and overseeing the smooth operation of the eyeglass department. You'll need to monitor retail operating costs and ensure compliance with company policies. Providing excellent customer service and motivating your team to meet sales goals are also key elements of the role, along with managing inventory and leading by example to create a positive customer experience.

To be considered for the Licensed Optician - Assistant Manager position at America's Best, you should hold a state-required optical license, have optical sales experience, and ideally possess prior supervisory experience. Strong communication skills, exceptional customer service abilities, and a sound understanding of store operations are essential. Additionally, being ABO and NCLE Certified is beneficial, along with having strong organizational and analytical skills.

At America's Best, we take pride in our commitment to employee development and career advancement. As a Licensed Optician - Assistant Manager, you’ll have access to training programs and educational courses designed to enhance your skills. Our culture fosters internal promotions, allowing team members to grow within the organization and take on new challenges in their careers as we continue to expand.

Employees at America's Best, including Licensed Optician - Assistant Managers, enjoy a competitive benefits package. This includes health and dental insurance, a 401k plan with company matching, flex spending accounts, paid personal time off, paid holidays, parental leave, and employee discounts on eyewear. We value the well-being of our associates and strive to create a supportive work environment.

Working at America's Best offers a unique opportunity due to our strong emphasis on customer service and employee satisfaction. With a closed schedule on Sundays, managers enjoy a work-life balance while fostering a positive atmosphere for both customers and team members. You’ll also be part of a rapidly growing firm within the optical retail industry, with the chance to make an impact while being supported in your career journey.

In the fast-paced environment of America's Best, prioritizing tasks is crucial. I typically start my day by reviewing the goals for the shift and assessing any urgent customer needs. I prioritize team management and customer service duties to ensure smooth operations while maintaining a focus on sales targets. Regularly communicating with my team allows me to delegate effectively and keep everyone on track.

At my previous position, I noticed our sales were lagging in particular promotional periods. I initiated a training session focusing on product knowledge and upselling techniques, which boosted not only our sales figures but also team morale. By creating a positive learning environment, the team felt empowered to take ownership of their sales performance, leading to a significant increase in monthly targets.

To enhance customer service as a Licensed Optician - Assistant Manager, I would implement regular training sessions focusing on key service skills, such as empathy, effective communication, and product knowledge. I'm a firm believer in leading by example, so I would also personally engage with customers to understand their needs better, and encourage my team to maintain a friendly and helpful demeanor at all times.

Conflict within a team can hinder performance, so I take a proactive approach. I like to facilitate open communication, encouraging team members to express their concerns. I listen carefully to both sides before suggesting a collaborative solution. If necessary, I involve HR to provide additional support. Ultimately, I focus on fostering a positive team environment focused on shared goals.

The most rewarding aspect of being an Assistant Manager at America's Best is watching my team grow and succeed together. Implementing strategies that positively impact sales while supporting each associate’s professional development is incredibly fulfilling. Seeing satisfied customers leave with the right eyewear makes all the hard work worthwhile.

Staying organized in a busy environment is key. I utilize digital tools to track sales, appointments, and team performance metrics. I also create a daily checklist to ensure all critical tasks are completed. By fostering a well-structured routine, I can efficiently manage operations while keeping the team motivated and focused.

Inventory management is crucial in the position of a Licensed Optician - Assistant Manager. I would regularly assess stock levels, analyze sales trends, and collaborate with suppliers to ensure we maintain the appropriate levels of popular eyewear. This helps prevent stockouts and ensures we can meet customer demands effectively.

In my previous role, we underwent a sudden change in promotional strategy. To adapt quickly, I organized a team meeting to discuss the new goals and help everyone understand the changes. By ensuring clear communication and providing ongoing support, we were able to adjust our sales approach and exceed our new targets.

Ensuring compliance with company policies is a top priority. I conduct regular training sessions to ensure all employees are aware of the latest policies and procedures. Additionally, I maintain open communication channels, so team members feel comfortable asking questions or seeking clarifications. This proactive approach helps minimize compliance issues.

Effective coaching starts with individual engagement. I like to schedule one-on-one sessions to understand each team member's strengths and areas for improvement. I provide constructive feedback, encouragement, and set achievable goals. Moreover, I celebrate their successes, which fosters motivation and builds confidence in their abilities.