Technology Support Rep II - job 1 of 2

As a Technology Support Rep II at Domino's Pizza, you will be responsible for providing effective Level 1 support to our In-Store Operators. This includes diagnosing and resolving issues related to proprietary software and hardware, ensuring timely follow-up with customers to close calls effectively. Your role will also involve enhancing best practices among co-workers and continuing your education through Domino's Pulse classes.

To qualify for the Technology Support Rep II role at Domino's Pizza, candidates should ideally have 2+ years of help desk experience and a bachelor's degree, although the latter is preferred, not required. Familiarity with networking, SQL for executing queries, and experience in remote support are also beneficial. Strong communication and problem-solving skills are essential for success in this position.

The Technology Support Rep II position at Domino's Pizza involves a training phase of three months, working Monday-Friday from 9am to 6pm EST. After training, you need to be flexible with your schedule, which may include nights and weekends. Typical shifts can vary from early mornings to late nights, accommodating the operational needs of the business.

Yes, having previous help desk experience is preferred for the Technology Support Rep II role at Domino's Pizza. Candidates should ideally have at least 2 years of help desk experience to effectively assist our In-Store Operators with technical issues and provide excellent customer service.

The Technology Support Rep II position at Domino's Pizza offers a competitive pay rate of $20 per hour, along with a 5% bonus. This reflects the importance of the role in ensuring that our technology operates efficiently and that our teams are well-supported.

When answering this question, focus on a systematic approach to troubleshooting, such as describing how you gather information about the issue, review logs or settings, and clarify with users what they are experiencing. Highlight any specific tools or techniques, such as remote support applications or ticketing systems, as it relates to your experience as a Technology Support Rep II.

Use this opportunity to share a specific story that demonstrates your problem-solving skills as a Technology Support Rep II. Walk the interviewer through the situation, the steps you took to diagnose the issue, how you communicated with the affected user, and the final resolution. Highlight any metrics or feedback received to underline your success.

Explain your method for prioritizing support requests, possibly by categorizing them based on urgency and impact. As a Technology Support Rep II, you might talk about how you assess issues reported by In-Store Operators and prioritize those that affect business operations or customer experience more significantly.

Mention any relevant software you have used, especially those that could be utilized at Domino's Pizza, such as ticketing management systems like ServiceNow. Discuss how your familiarity with these tools has helped improve your efficiency and the quality of support you provide as a Technology Support Rep II.

Demonstrate your customer service skills by outlining a calm and empathetic approach to dealing with frustrated customers. Explain how you'd actively listen to their issue, acknowledge their feelings, and offer a solution or escalate the issue as necessary to resolve it effectively.

Share any specific examples of your experience with remote support, detailing the tools you used and how you successfully assisted clients from a distance. As a Technology Support Rep II, emphasize the importance of clear communication and patience when guiding users who might not be technologically savvy.

Talk about the satisfaction that comes from helping others and solving problems. As a Technology Support Rep II, convey how contributing to a smoother operation for the In-Store Operators at Domino's Pizza brings you joy and motivates you in your role.

Share an example from your past experience where you successfully learned and adapted to a new technology under a tight deadline. Discuss how you approached the learning process and the strategies you employed, which will showcase your ability to adapt quickly as a Technology Support Rep II.

Prepare to articulate your reasons for wanting to join Domino's Pizza specifically. You could discuss your admiration for the company's commitment to technology and innovation, along with your excitement about being part of a team that plays a vital role in keeping operations running smoothly.

Discuss your level of experience with SQL, particularly in reading and executing existing queries, as relevant for the Technology Support Rep II role. Share any specific examples or tasks you've performed that illustrate your aptitude and comfort with using SQL in support environments.