Vice President - Value-Based Care Operations

Description

As Vice President - Value-Based Care Operations you will: 

• Be a leader in an innovative organization that is leading transformational change 
• Working alongside the Market President and other Market Leaders, provide strategic and operational direction to the interdisciplinary teams managing client value-based lives 
• Lead interdisciplinary teams, utilizing the Navvis Programs and workflows, supporting improved care coordination for patients and their families, helping them live their best lives 
• Provide the day-to-day leadership for value-based care operations activities of the teams located in the central-coastal Oregon region, as well as in-market/in-clinic teams 
• Partner with other leaders throughout Navvis and our client-partners, ensuring there is a process of innovation, collaboration and continual improvement to drive results. 
• Develop and lead the continuous process improvement process ensuring high quality, efficient and effective conversations, care team referrals, and documentation are occurring with patients, families, practices and providers. 
• Lead and support quality and operational performance utilizing data driven measurement tools to ensure quality delivery of services and documentation of actions taken 
• Support the development of a productivity measurement system and performance metrics, and manage the productivity of the client operations teams 
• Support the process to measure and report on quality assurance activities and results – both partner staffed teams/workflows. 
• Lead, support and contribute to routine clinical rounds/internal care conferences for the teams focused on learning, teaching, problem solving for difficult cases/situations. 
• Ensure we are providing effective initial and ongoing training and education for our team members 
• Ensure that all team members are acting within the scope, and at the top of their license 
• Ensure team members comply with all medical licensure and professional credentialing in any relevant state of operation. 
• Work in a matrix environment with both directly employed individuals and also with employees and staff of our client partner. The role operates within the client partner facilities with multiple locations across the market. 

A Day in the Life: 

• Identify, assess, and inform the Executive Leadership of internal and external issues that affect the organization 
• Escalate customer issues/concerns/problems in a pro-active and timely manner within reporting structure 
• Works with Leadership on departmental workforce planning 
• Lead and cultivate a team of clinicians and non-clinicians to include directors, managers, registered nurses working as RN Care Managers, advance nurse practitioners, physical therapists, behavioral health specialists, registered dieticians, pharmacists, quality assurance specialists, and care navigators/care coordination specialists 
• Draft policies and procedures pertaining to the Market department as well as ensure that implementation of such policies and procedures are completed; review existing policies and procedures on a routine basis, no less than annually, and recommend changes as appropriate 
• Perform other duties as assigned 

What Success Looks Like in this Role: 

• Inspirational, highly visible senior leader taking a team successfully through a rapidly changing, innovative environment 
• Being a leader of leaders, cultivating strong leadership abilities throughout your team 
• Facilitate and engage your team to find the best solutions to complex problems – meeting the unique needs of the patients and families we serve 
• Partnering collaboratively with key stakeholders across client-partners and Navvis effectively and efficiently to assure successful delivery on assigned areas of responsibility 
• Designing/creating effective and efficient processes and workflows for the team, improving the team engagement and championing those changes through the proper approval channels 
• Measuring implemented workflows, strategies, and processes to ensure meeting/exceeding all targets and goals established 
• Recognize risks proactively and utilize appropriate resources to develop mitigation strategies that minimize or prevent any negative operational impact Recognize Opportunities to improve programs and interventions either within the market or in Navvis as an enterprise. 
• Excellent collaborative communication, time management, organizational, and prioritization skills and ability to balance multiple priorities 
• Willingness to proactively jump in and assist others 

Requirements

We are excited about you if you have these things: 

• Demonstrated leadership, building successful teams and leading a team through change with experience doing so through highly matrixed organizations. 
• Demonstrated senior/executive leadership in population health management, particularly leading large multidisciplinary clinical teams 
• 5+ years operational leadership experience in care coordination/population health activities including experience leading a centralized and distributed care management/care coordination team utilizing telephony systems with an NCQA approach 
• In-depth experience in developing and leading care coordination improvement and process improvement standards across: acute health care, post-acute-care, ambulatory care, physician practices, health plan case management processes, etc. 
• Experience leading quality assurance and continual process improvement programs and teams 
• Understanding of healthcare economics and various lines of business (i.e. Medicare Fee-forservice; Medicare Advantage, Commercial, Managed Medicaid, Medicaid Fee-for-service, unfunded, etc.). 
• Knowledge of state and federal rules and regulations and accrediting bodies 
• Strong business acumen. Experience reading and understanding income statements, budgets, financial performance metrics. 
• Experience with EPIC 
• Experience with a population health/care coordination platform 
• Previous management experience including responsibilities for hiring, training, assigning work and managing performance of all centralized and in-market teams 
• Master’s Degree in clinical or business-related field 
• Must have a current, unrestricted clinical Oregon license as either Advanced Practice Registered Nurse, Physician Assistant, RN, PT, Pharmacist, Social Worker, or similar clinical field with ability to become multi-stated licensed, as applicable

What you'll get:

Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere! We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Navvis, we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Navvis.

Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.

Our Commitment:

Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at H.R@navvishealthcare.com. 

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