Job details

Service Technician II - Tucson, AZ

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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

About NCR Atleos

Title: NCR Atleos Field Service Technician II - Tucson, AZ

Location: Tucson, AZ

Position Summary

Are you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field? Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retailers and banks in the industry?

NCR Atleos is looking for Field Service Technicians.

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Atleos is dedicated to building a diverse community; one where employees feel a sense of belonging and teamwork and are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Utilize your skills to:

Perform customer installation, maintenance, and service calls promptly and effectively
Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
Perform maintenance repair and system overhauls
Manage everything from network faults and traffic, to configuration, security, and remote system access

Basic Qualifications to qualify:

Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation
Prolonged travel with driving several hours per day
Rotating and weekend shifts
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Preferred Qualifications to qualify (not required, but nice to have)

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Our comprehensive benefits package currently includes the following:

Medical Benefits: Choose between the Consumer Driven Health Plan (CDHP) and the Surest Copay Plan, both offering extensive coverage and preventive care.
Health Savings Account (HSA): Available with the CDHP, including company contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.
Dental and Vision Benefits: Affordable plans through Cigna and EyeMed, covering a wide range of services.
Life and AD&D Insurance: Basic coverage provided at no cost, with options to purchase additional coverage.
Disability Income Protection: Short-Term and Long-Term Disability coverage to support you during illness or injury.
Voluntary Optional Benefits: Including accident, critical illness, and hospital indemnity insurance, as well as discounted auto and home insurance.
Retirement Savings Plan: 401(k) plan with company matching contribution to help you save for the future.
Paid Time Off: Generous vacation, holiday, and leave policies, including maternity and paternity leave.
Additional Support: Access to emotional wellbeing solutions, second opinion services, and more.

Join NCR Atleos and enjoy a benefits package designed to enhance your health, financial security, and work-life balance. Recruiters are able to share more detail during the hiring process.

Sound like the opportunity you are looking for?

Apply to learn more!

#LI-JW1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Service Technician II - Tucson, AZ, NCR Atleos

If you're looking for an exciting role as a Service Technician II at NCR Atleos in Tucson, AZ, you've come to the right place! This position isn’t just about troubleshooting; it’s about being on the frontlines of technical service that keeps some of the world’s biggest retailers and banks operational. As a Field Service Technician, you’ll leverage your tech-savvy skills and mechanical aptitude to perform installations and maintenance on equipment like ATMs and self-checkout systems. What's great is that NCR Atleos truly invests in your training, providing both virtual and hands-on classroom experiences that help sharpen your skills. You’ll work alongside diverse and knowledgeable colleagues who motivate each other to grow, ensuring that you're never alone on your learning journey. In return for your commitment and hard work, you’ll be equipped to address customer challenges promptly and effectively, becoming a vital part of our service operations. From managing network faults to handling repairs, this role allows you to make a real impact on our customers' needs. Plus, the extensive benefits package means your health and work-life balance are taken care of. So, if you’re ready to dive into a fast-paced environment where your contributions truly matter, and if you’re eager to be part of a team that values learning and diversity, NCR Atleos is excited to welcome you aboard as our next Service Technician II in Tucson!

Frequently Asked Questions (FAQs) for Service Technician II - Tucson, AZ Role at NCR Atleos

What are the responsibilities of a Service Technician II at NCR Atleos in Tucson, AZ?

As a Service Technician II at NCR Atleos in Tucson, AZ, you will be responsible for performing customer installations, maintenance, and service calls for electromechanical equipment. This includes ATMs and self-checkout systems within your assigned territory. You’ll also manage network faults, configuration, security, and remote system access while ensuring customer challenges are addressed promptly.