New Home Sales Customer Concierge - job 1 of 2

As a New Home Sales Customer Concierge at New Home Star, your daily responsibilities include capturing online customer traffic, guiding customers through the sales process, scheduling appointments with onsite agents, and maintaining regular communication with prospects through various channels such as email and live chat. You’ll also educate customers about builders and community options, ensuring they have a comprehensive understanding of their choices.

To apply for the New Home Sales Customer Concierge position at New Home Star, we prefer candidates with a bachelor’s degree or higher, along with strong interpersonal and communication skills. It's beneficial to have prior experience in sales or real estate, proficiency in computer skills, particularly MS Office, and an ability to manage time effectively while providing high-level customer service.

New Home Star prioritizes the professional growth of our New Home Sales Customer Concierges through best-in-class training programs, on-site mentoring, and a proprietary sales enablement platform. You will have the opportunity to participate in weekly online sales meetings and workshops, guiding you to develop best practices and stay current within the industry.

The work environment for a New Home Sales Customer Concierge at New Home Star is designed to be collaborative, supportive, and remote-friendly. You’ll work closely with a team of like-minded professionals, engage with builder partners across various time zones, and participate in company bonding events that foster a strong community spirit. We believe in creating a workplace that values inclusivity and recognition.

New Home Star offers a comprehensive benefits package to its New Home Sales Customer Concierges, including a competitive salary, performance bonuses, medical, dental, and vision insurance, paid time off, and retirement plans with company matching. Additionally, we empower our employees with volunteer opportunities and resources to give back to the community.

In handling a difficult customer, it’s essential to remain calm and empathetic. I would listen actively to their concerns, validate their feelings, and ensure them that their issues are important. By asking clarifying questions to fully understand their situation, I could then provide appropriate solutions or escalate the matter to the relevant team while keeping the customer informed.

Successfully building rapport often stems from genuine interest. I recall a time when I personalized my communication by recalling information from a previous conversation, demonstrating that I valued the customer as an individual. This approach fostered trust and encouraged open dialogue, leading to a much stronger relationship and successful sales outcomes.

To convert online inquiries into scheduled appointments, I would ensure prompt communication, providing every prospect with immediate responses to their queries. I would utilize a mix of personalized email outreach, impactful follow-up strategies, and highlight the advantages of scheduling an appointment, such as tailored information and exclusive insights about the community and homes.

I am experienced with various CRM systems and MS Office Suite, which include Excel for managing data and tracking leads, as well as PowerPoint for presentations. Familiarity with marketing automation tools would also enhance my ability to engage with prospects effectively and keep them informed throughout their journey.

Prioritization is key in managing multiple inquiries. I would evaluate each inquiry based on urgency and potential impact. Utilizing task management tools, I can categorize inquiries, set reminders for follow-ups, and ensure that I address the most critical inquiries first, all while maintaining regular communication with other prospects.

I want to work at New Home Star because of the company’s commitment to personal development and recognition. The opportunity to contribute to families achieving the American Dream aligns with my passion for helping others while allowing me to grow in a dynamic and supportive environment known for excellence in customer service.

The most important qualities for success as a New Home Sales Customer Concierge include strong interpersonal skills, adaptability, and a solid understanding of customer needs. Resilience and a positive attitude can also significantly impact your ability to engage with customers, maintain relationships, and ultimately drive successful outcomes.

To stay organized while managing different builders and communities, I would implement a detailed tracking system, utilizing CRM software to maintain updated records for each builder's offerings and specifications. Regularly reviewing my tasks and setting daily goals would ensure I stay focused and efficient, allowing me to seamlessly provide updates to customers.

Improving my knowledge of real estate and new home sales would involve participating in training sessions, attending industry events, reading relevant literature, and engaging with colleagues in discussions. Additionally, aligning myself with builders to learn about their specific offerings would enhance my ability to provide tailored solutions to customers.

To ensure a delightful customer experience, I would focus on timely and communication, providing thorough information during our interactions. Establishing clear expectations and offering resources about the building process would empower the customer. Following up with details to confirm appointments and checking in, shows a commitment to their experience and satisfaction.