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General Manager

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ended December 31, 2023, Newmark generated revenues of approximately $2.5 billion. As of March 31, 2024, Newmark’s company-owned offices, together with its business partners, operated from approximately 170 offices with 7,600 professionals around the world. To learn more, visit nmrk.com or follow @newmark. 

Job Description:

Responsible for the development and implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination in conjunction with the owner’s goals and objectives.

Essential Job Duties:

  • Assist in solidifying positive relationship with owner by being proactive and responsive to owners’ needs and requests.
  • Assist senior management in understanding and working with the client to determine the goals and objective for the performance of the real estate assets. Assist Vice President and Portfolio Manager in developing and implementing recommendations to position the property to achieve the highest value consistent with the owner’s objective.
  • Prepare and report information in a timely fashion to designated staff as set forth by Newmark and the property owners.
  • Create and develop upgrades to services being provided by the company in an effort to exceed client expectations.
  • Develop and implement staffing plans and job descriptions as required for assigned sites and promote continuous education for all on-site personnel.
  • Bottom line responsibility for the preparation, presentation and content of the annual operating budget and monthly financial reporting package.
  • Responsible for the final review and approval all annual lease reconciliation and estimates.
  • Establish goals and objectives for the performance of the on-site staff in meeting set goals and objectives in a timely and efficient manner. Prepare employee evaluations and make promotion and compensation recommendations.
  • Develop a resource plan with overall accountability for delivering a completed project, meeting customer requirements, within set budgets and schedules.
  • Prepare lease abstracts and, in some cases, may have final approval authority of all lease abstracts and final document output.
  • Review specifications prepared for service contracts. Responsible for selection and final award of contract services, vendor negotiation of service agreements and the overall monitoring of vendor performance to assure full compliance with standards established within the service agreement.
  • Review and approval of payables and receivables as prepared at the site level.
  • Review and supervise all accounting output as prepared by the accounting department as required by the property.
  • Weekly visits to sites to review policies and procedures, personnel performance, and approving invoices requiring signature. Quarterly inspections of all properties contained within the portfolio.
  • Responsible for short and long range planning for all properties assigned.
  • Ensure that all fire, life safety and other safety programs are established and followed in conjunction with the Environmental Health and Safety Act.
  • Maintain a positive image in performing daily work both internally and externally.
  • May perform other duties as assigned

Other Job Functions:

  • Responsible for providing input to proposal efforts with the senior management.
  • Work with management to develop and implement outstanding service programs for clients and tenants within portfolio.
  • Work closely with management to ensure the property(s) succeeds as a profit center or expense control for ownership.
  • May be required to conduct market surveys, recommend pricing, develop marketing programs, and establish broker rapport in support of leasing objectives.

Skills, Education and Experience:

  • Bachelor’s Degree in business or related field. RPA and CCIM or CPM certification required.
  • Minimum of 8 years’ experience in property operations.
  • Knowledge in all aspects of business including leasing and construction management.
  • Must have been responsible for a portfolio of three or more projects with direct reports.
  • Valid real estate license in States that require it.
  • May perform other duties as assigned

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

 Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

 Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Average salary estimate

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What You Should Know About General Manager, Newmark

Join Newmark Group, Inc. as a General Manager in beautiful Phoenix, Arizona! At Newmark, we pride ourselves on being leaders in the commercial real estate industry, and we’re looking for someone unique to help oversee the development and management of properties under our care. In this role, you will be able to make a significant impact by implementing policies and procedures that will ensure our buildings are not just managed well, but are places where tenants truly enjoy their experience. You’ll be the key player in fostering positive relationships with property owners, addressing their needs, and ensuring that we meet all performance goals. Your role will also involve preparing budgets, monitoring financial performance, and leading a dedicated team on-site. With your experience in property operations and knowledge of leasing and construction management, you will guide your team to exceed client expectations. Plus, with regular engagement in property inspections and vendor negotiations, you'll keep our properties running smoothly and efficiently. If you’re looking for a role that offers growth, collaboration, and the opportunity to take on new challenges every day, then the General Manager position at Newmark could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for General Manager Role at Newmark
What are the key responsibilities of a General Manager at Newmark Group, Inc.?

As a General Manager at Newmark Group, Inc., your key responsibilities include implementing best practices for property management, preparing and managing operating budgets, maintaining tenant relations, overseeing staffing and performance evaluations, and ensuring compliance with health and safety regulations. You’ll be the driving force behind enhancing service delivery and maintaining property value in line with owner objectives.

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What qualifications do you need to apply for the General Manager position at Newmark Group, Inc.?

To become a General Manager at Newmark Group, Inc., you need a Bachelor’s Degree in business or a related field. Additionally, you must possess RPA, CCIM, or CPM certification and have at least eight years of experience in property operations. A valid real estate license in the states where required and experience managing a portfolio of properties with direct reports is also necessary.

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How does Newmark Group, Inc. ensure tenant satisfaction in the General Manager role?

Tenant satisfaction is paramount at Newmark Group, Inc. As a General Manager, you will work proactively to address tenant needs and concerns through regular communication and by exceeding service expectations. You will implement programs and improvements aimed at enhancing the tenant experience, thus ensuring positive relationships and satisfaction.

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What skills are essential for success as a General Manager at Newmark Group, Inc.?

Essential skills for the General Manager position at Newmark Group, Inc. include strong leadership, excellent communication abilities, financial acumen, and expertise in property management. Familiarity with market trends and the ability to develop practical solutions for operational challenges are also important for your success in this role.

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What does the day-to-day work of a General Manager at Newmark Group, Inc. look like?

A typical day for a General Manager at Newmark Group, Inc. involves a mix of strategic planning, financial oversight, team leadership, and regular site visits. You’ll review reports, interact with team members, engage with property owners, and ensure that properties meet operational and safety standards. The role is dynamic and allows for both on-the-ground engagement and big-picture thinking.

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Common Interview Questions for General Manager
Can you describe your experience managing a property operations portfolio as a General Manager?

In responding to this question, highlight specific projects you managed, the size of the portfolio, and the strategies you used to drive performance improvements. Discuss key achievements, such as maintaining occupancy rates, enhancing tenant satisfaction, or implementing new financial strategies.

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How do you approach budgeting and financial reporting as a General Manager?

Talk about your experience with preparing budgets, forecasting expenses, and creating financial reports. Share your methodologies for tracking financial performance and how you align these with overall property management goals to ensure profitability for the properties you manage.

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What strategies do you use to maintain strong relationships with property owners?

Emphasize the importance of communication and transparency. Discuss how you regularly update owners on performance metrics, respond promptly to concerns, and involve them in significant decisions. Mention any specific approaches you've taken that led to positive outcomes.

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Describe a challenge you've faced in property management and how you resolved it.

Share a specific example that illustrates your problem-solving skills. Discuss the challenge, the steps you took to address it, and the results. This shows potential employers your critical thinking and resourcefulness.

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How do you ensure compliance with safety regulations and standards in your properties?

Explain your process for maintaining compliance with safety regulations, including routine inspections, staff training, and how you reinforce a culture of safety among your team. Highlight any relevant experiences that demonstrate your commitment to safety and compliance.

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What methods do you employ to enhance tenant satisfaction?

Discuss specific programs, feedback mechanisms, and communication channels you’ve developed to ensure tenants feel heard and valued. Share examples of how tenant feedback has led to improvements in service and tenant retention.

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How do you handle vendor negotiations and service contracts?

Outline your approach to vendor management, including how you evaluate vendors, negotiate contracts, and monitor performance to ensure compliance with service agreements. Include examples of successful negotiations or partnerships you’ve fostered.

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Discuss your leadership style and how you motivate your team.

Reflect on your leadership philosophy and the techniques you use to inspire and engage your team. Share how you foster collaboration, provide constructive feedback, and promote continuous education among staff to elevate performance.

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What role does market analysis play in your decision-making as a General Manager?

Describe how you utilize market analysis to inform strategies for pricing, marketing, and overall property management. Highlight your ability to adapt strategies based on market trends, helping optimize occupancy and rental income.

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How do you prioritize tasks and manage time effectively in a dynamic property management environment?

Discuss your organizational skills and any tools or techniques you use to prioritize tasks. Share how you handle unexpected issues and maintain flexibility to address both immediate concerns and long-term projects.

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Full-time, on-site
DATE POSTED
April 6, 2025

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