Bilingual Customer Service Specialist (Entry Level)

As a Bilingual Customer Service Specialist at Nielsen, your main responsibilities will include cultivating and maintaining strong relationships with our panel families, conducting engaging phone interviews to verify eligibility and ensure seamless onboarding, and collecting accurate device information. You will also play an important role in exceeding performance goals related to sample quality and customer satisfaction, contributing to the overall success of our media measurement services.

To apply for the Bilingual Customer Service Specialist position at Nielsen, you need to be fluent in both English and Spanish, both written and verbal. While a high school diploma or equivalent experience is required, we welcome candidates who are eager to learn and grow in the customer service field. If you have a passion for helping others and meet our language requirements, we encourage you to apply!

In the Bilingual Customer Service Specialist role at Nielsen, you’ll experience a refreshing blend of in-office and remote work. Most of your time will be in our modern office, where you’ll collaborate with colleagues and contribute to a supportive team vibe. Meanwhile, you'll also have the flexibility to work from home, allowing for a great work-life balance. We prioritize excellence and innovation in an environment that encourages individual contributions and team success.

As a new Bilingual Customer Service Specialist at Nielsen, you can expect thorough training that will equip you with the necessary skills and knowledge for your role. Our training program is designed to ensure you understand our processes, develop customer engagement techniques, and learn how to maintain data integrity. Our supportive team will provide guidance throughout your onboarding experience, setting you up for success in your new role.

Nielsen provides a comprehensive benefits package for Bilingual Customer Service Specialists, which includes 9% in grocery vouchers, financial support for internet connectivity, a 13% savings fund, and major medical expenses coverage for you and your family. You will also enjoy life insurance, a 50% vacation bonus, and a 30-day Christmas bonus (Aguinaldo). Overall, we are dedicated to promoting your well-being and work-life balance.

When answering this question, emphasize your interest in media measurement and how you feel excited about contributing to Nielsen's mission. Highlight your bilingual skills and passion for customer service, showing how they align with Nielsen’s values and vision.

In your response, describe a specific strategy you use to remain calm and professional when dealing with difficult customers. Emphasize active listening, empathy, and problem-solving as key techniques for resolving issues and maintaining customer satisfaction.

Discuss the importance of accurate data collection and your attention to detail. You could detail methods you use to ensure accuracy, such as double-checking information and clearly communicating with clients to confirm their responses.

Share a personal experience highlighting your interpersonal skills. Explain how you initiate conversations with customers, use open-ended questions, and actively engage with them to create a positive experience.

Explain your time management strategies, such as creating daily to-do lists or utilizing scheduling tools. Mention your flexibility in adapting to both remote and in-office tasks while ensuring that all deadlines are met efficiently.

Focus on showcasing your skills, experiences, and personal values that align with Nielsen's mission. Describe your eagerness to contribute positively to the team's culture and highlight your drive for excellence in customer service.

Demonstrate your organizational skills and ability to multitask by discussing how you prioritize inquiries based on urgency and customer needs while maintaining excellent service standards.

Express the value of customer feedback in understanding their needs and improving services. Mention how you would utilize feedback to enhance customer satisfaction and boost performance metrics effectively.

Share your perspective on potential challenges, like varying customer expectations in both languages, and discuss your proactive approach to overcoming these hurdles by preparing and adapting your communication style.

Discuss the importance of cultural awareness when serving diverse customers. Provide examples of how you would tailor your communication style to respect cultural differences while ensuring clear engagement.