Assistant Manager - Jewelry - Santa Anita

As an Assistant Manager - Jewelry at Nordstrom, you will be involved in recruiting, hiring, and training your team. You'll work closely with the department manager to develop and execute plans to reach sales goals, ensure high standards of customer service, and manage inventory effectively. Additionally, you will foster customer loyalty by building strong relationships and leading by example on the sales floor.

To be considered for the Assistant Manager - Jewelry position at Nordstrom, candidates should preferably have a high school diploma, or equivalent. Demonstrating successful results in a retail environment, including a competitive drive, organizational skills, and the ability to thrive in a commission-based role, is essential for success in this position.

Nordstrom is committed to the growth of its employees, which includes Assistant Managers in the Jewelry department. You'll be provided with extensive training and development opportunities to refine your leadership skills. Nordstrom believes that your success directly contributes to the department's performance, so support and coaching are prioritized.

Working as an Assistant Manager - Jewelry at Nordstrom offers a dynamic and engaging environment where teamwork and collaboration are emphasized. You'll interact with both customers and your team regularly, allowing you to build lasting relationships. Nordstrom encourages a friendly yet driven atmosphere, where setting and achieving sales goals is exciting and rewarding.

Nordstrom offers a comprehensive benefits package for its Assistant Managers in the Jewelry department, which includes medical and dental coverage, retirement plans, paid time off, merchandise discounts, and resources for life insurance and disability. We truly believe in supporting our employees and their families.

To motivate my team as an Assistant Manager - Jewelry, I would lead by example, create a supportive atmosphere that recognizes achievements, and set clear goals that are challenging yet achievable. Positive reinforcement and open communication would be key in fostering a motivated team.

When answering this question, share a specific example highlighting the strategies you used to achieve or exceed sales goals. Discuss how your actions influenced team performance, increased customer engagement, and ultimately resulted in higher sales.

To ensure outstanding customer service, I would first train my team on Nordstrom's commitment to customer satisfaction. Regularly monitoring customer interactions and providing constructive feedback would help maintain service quality, alongside encouraging team members to actively engage with customers.

When handling conflict, I believe in addressing issues promptly and respectfully. I would encourage open dialogue between parties involved, facilitating a resolution that is fair and emphasizes understanding and cooperation among team members.

Discuss your previous experience with inventory management processes such as tracking, ordering, and maintaining optimal stock levels. Emphasize how your organizational skills have contributed to minimizing shrinkage and ensuring accurate inventory counts.

My approach to training new employees involves a structured onboarding process that includes hands-on learning, shadowing experienced team members, and continuous feedback sessions to ensure they feel supported and prepared to succeed in their roles.

Share a specific example where you or your team went above and beyond to meet a customer's needs. Emphasize the importance of listening to customer feedback and the personal touches that helped foster a loyal customer relationship.

To address underperformance, I would first have a private discussion with the employee to understand any challenges they might be facing. Together, we would set attainable goals and I would provide additional resources or training to help improve their performance.

To drive sales in the Jewelry department, I would analyze sales trends, develop targeted promotions, and work closely with my team to improve customer engagement. Creating visually appealing displays and training the team on product knowledge would also enhance selling efforts.

Express your admiration for Nordstrom’s strong customer service reputation and commitment to employee growth. Share how your personal passions align with the company’s values, reinforcing your desire to contribute positively to the team and make a meaningful impact in the Jewelry department.