Restaurant Front of House - Marketplace Café - Broadway Plaza

The main responsibilities of a Restaurant Front of House at Marketplace Café include welcoming guests, managing seating arrangements, handling takeout orders, processing payments, and assisting with food expediting. You will also be responsible for maintaining cleanliness in the dining area and ensuring that the restaurant meets high service standards. The goal is to provide an exceptional customer experience that keeps patrons coming back!

To qualify for the Restaurant Front of House position at Marketplace Café, you should ideally have at least one year of experience in food service or hospitality. It's important to demonstrate excellent communication skills and a friendly demeanor. A food handler’s card is also required based on local or state regulations to ensure food safety in your role.

Yes, Marketplace Café values flexibility, and as a Front of House team member, you can expect a varied schedule that accommodates both peak restaurant hours and your personal commitments. It’s essential to be open to working different shifts, including weekends and evenings, to keep our operations running smoothly.

As a Front of House employee at Marketplace Café, you can enjoy a range of competitive benefits including medical and vision insurance, dental coverage, retirement savings plans, and paid time off. Additionally, you’ll have access to employee discounts and support resources, showing that Nordstrom truly values the well-being of its staff!

While prior experience in food service is preferred for the Front of House position at Marketplace Café, it is not always required. If you are passionate about customer service and eager to learn, we encourage you to apply! Your enthusiasm and willingness to engage with guests are just as important as experience.

In answering this question, use a specific example that demonstrates your commitment to customer satisfaction. Talk about how you handled the situation, what steps you took, and the positive feedback you received. It showcases your experience and how you embody the customer-first approach.

Handling difficult customers requires patience and diplomacy. When answering this question, explain your approach to de-escalating situations — such as listening actively, staying calm, and providing solutions. This illustrates your conflict-resolution skills and your dedication to maintaining a positive experience.

Discuss your passion for food and customer interaction in this response. Whether it's the vibrant atmosphere of the restaurant or the joy of creating memorable experiences for guests, conveying your enthusiasm will resonate well with interviewers.

You may want to mention your organizational skills, the importance of teamwork, and prioritizing tasks. Share a brief story about how you maintained composure and efficiency during busy shifts.

Emphasize that teamwork is essential for providing excellent service. Give examples of how you collaborate with kitchen staff and fellow servers to ensure smooth operations and customer satisfaction.

Discuss your methods for communication and verification, such as repeating orders to customers and double-checking with the kitchen. Attention to detail is key in a Front of House role.

Share a real-life example that highlights your ability to juggle multiple responsibilities at once. Show that you can maintain quality service even when faced with high-pressure situations.

A positive attitude sets the tone for customer interactions and team dynamics. Explain how your demeanor can influence the dining experience and contribute to a welcoming atmosphere.

Flexibility is a key quality in the restaurant industry. Discuss your willingness to learn and adapt quickly to new information, ensuring you can provide accurate information to customers.

Customer feedback is vital for continuous improvement. Highlight your openness to critique and your proactive approach to incorporating feedback into your service practices.