Restaurant Front of House - Marketplace Café - Streets at Southpoint

As a Restaurant Front of House at Marketplace Café, your responsibilities include greeting and seating customers, managing phone inquiries, handling cash transactions, and supporting food orders, both in-house and for delivery. You’ll also assist with maintaining cleanliness and organization within the café.

To become a Restaurant Front of House at Marketplace Café, it's preferred to have at least one year of experience in food service or hospitality. Strong communication skills and the ability to thrive in a fast-paced environment are essential. Flexibility in your schedule and a food handler's card, where necessary, are also important.

Restaurant Front of House employees at Marketplace Café enjoy a variety of benefits, including medical, dental, and vision coverage, retirement plans, paid time off, life insurance, a merchandise discount, and access to employee assistance programs.

Marketplace Café supports its Restaurant Front of House team by fostering a friendly work environment and providing training to enhance customer service skills. Additionally, they offer competitive benefits to ensure employees feel valued and motivated.

While prior experience in food service or hospitality is preferred for the Restaurant Front of House position at Marketplace Café, candidates who demonstrate strong customer service skills and a passion for the food industry may still be considered, even if they have less experience.

When handling a difficult customer at Marketplace Café, it’s essential to listen actively to their concerns, empathize with their experience, and ensure them that you will find a resolution. Staying calm and maintaining a positive attitude is key.

In the fast-paced environment of Marketplace Café, prioritizing tasks is crucial. I’ve successfully managed multiple duties by staying organized, focusing on one task at a time while keeping an eye on the overall flow of service.

My combination of strong communication skills, enthusiasm for customer service, and experience in food service provides me with a solid foundation for the Restaurant Front of House role at Marketplace Café. I genuinely enjoy interacting with customers and creating a welcoming atmosphere.

I ensure quality service during peak hours by staying calm and focused, effectively delegating tasks when necessary, and always keeping communication open with my team to tackle requests efficiently.

To maintain cleanliness in the café, I prioritize routinely checking tables, sweeping floors, and promptly addressing any spills or trash. Encouraging teamwork in keeping the space clean is also essential.

In a busy environment like Marketplace Café, I handle pressure by remaining organized, prioritizing tasks, and taking a moment to breathe when needed. I always remind myself that teamwork helps us succeed.

I want to work at Marketplace Café because I admire the commitment to customer service excellence and the vibrant atmosphere. I believe my passion for hospitality aligns perfectly with the café’s values.

Keeping up with menu knowledge is crucial. I plan to actively engage with the team to learn about new items, taste them when possible, and keep the menu accessible for easy reference while assisting customers.

The most important quality for a front of house team member is a genuine passion for customer service. Positivity and a willingness to go the extra mile can significantly enhance the dining experience for customers.

If I noticed a teammate struggling during a shift, I would offer my assistance in completing their tasks without hesitation, whether it involves taking over a particular duty or handling their customers to help reduce their workload.