FLC Welcome Desk Representative

A Welcome Desk Representative at FLC in Phoenix is responsible for greeting gym members, managing account statuses, collecting payments, and answering questions related to gym and church activities. They must also learn various membership software programs and handle a variety of tasks as needed to ensure a seamless experience for all guests.

To become a Welcome Desk Representative at FLC, you need to be a member of NPHX Church and present a professional attitude. Additional qualifications include proficiency in various membership software programs, the ability to manage cash, and a willingness to learn the necessary opening and closing procedures for the desk.

The pay for a Welcome Desk Representative at FLC is $14.70 per hour. This position is part-time, and representatives are expected to work weekdays and weekends as needed, making it a flexible option for those seeking work in a community-oriented atmosphere.

The work environment for a Welcome Desk Representative at FLC is friendly and engaging. Representatives are the first point of contact for members, which requires creating a warm and welcoming atmosphere as well as being attentive to their needs while multitasking various duties in a bustling gym setting.

The training process for a Welcome Desk Representative at FLC includes onboarding for software proficiency and learning the various procedures at the front desk. New representatives will shadow experienced staff to understand protocols better and gradually take on responsibilities, ensuring they feel confident in their role.

To ensure a welcoming atmosphere, I greet each member with a smile, maintain a positive demeanor, and actively engage in conversation. Understanding their needs and being attentive to inquiries helps create a friendly environment.

In previous roles, I have worked in various customer service positions where I learned to handle inquiries efficiently, manage payments, and maintain professionalism in all interactions, which is critical for a Welcome Desk Representative.

If I'm uncertain about an answer, I would politely inform the member that I will find the right person to assist them. I believe transparency is key, and I would make it a priority to connect them with the appropriate individual quickly.

I am passionate about community engagement and believe that working at FLC offers a unique opportunity to contribute to a welcoming environment that promotes health and faith. Being part of such a vibrant community aligns with my values.

During busy hours, I prioritize welcoming members and addressing urgent inquiries first. I stay organized by keeping a checklist of tasks that need to be done and stay focused on delivering excellent customer service.

In a previous role, I assisted a customer who was dissatisfied with a service. After listening to their concerns, I took the initiative to resolve the issue, ensuring they left satisfied. This experience taught me the importance of empathy and proactive problem-solving.

I use physical and digital lists to manage my tasks and ensure everything is in its place at my workstation. Regularly tidying up the desk and organizing materials helps me maintain focus and efficiency.

I prioritize staying informed by regularly reviewing communications from management and being proactive in asking questions during team meetings. I also engage with members to learn firsthand about their interests and events.

If I noticed a member was unhappy, I would approach them with empathy and ask how I could assist. Listening to their concerns and providing a solution would be my focus to ensure they feel heard and valued.

I would ensure accuracy by double-checking all transactions and using a clear, organized system at the front desk for handling cash. Regularly reconciling my register would also help me maintain accountability.