Patient Services Representative - Delnor Maternal Fetal Medicine Full Time Days

As a Patient Services Representative at Delnor Maternal Fetal Medicine, you will greet and assist patients as they arrive for their appointments, manage registration processes, verify insurance details, and handle scheduling over the phone. You'll also coordinate outside testing for patients and ensure their information is kept confidential and secure, adhering closely to Northwestern Medicine's standards.

To be eligible for the Patient Services Representative role at Northwestern Medicine, you should have a high school diploma or equivalent. While not mandatory, having experience in medical office coding, familiarity with the EPIC system, and a background working in a physician’s office can significantly enhance your application.

The typical work schedule for a Patient Services Representative at Delnor Maternal Fetal Medicine is Monday to Friday, from 7:15 AM to 4 PM, with no weekends or holidays. However, there may be a need to work at Central DuPage Hospital one to two times a week and cover for colleagues during vacations.

New Patient Services Representatives at Northwestern Medicine can expect comprehensive onboarding and continuous support to help them navigate their responsibilities effectively. You'll receive training in customer service best practices, and how to use the necessary software systems, all within a workplace that values your contributions to patient care.

Northwestern Medicine promotes a positive work environment for Patient Services Representatives by prioritizing employee well-being. This includes offering competitive benefits like tuition reimbursement, career development opportunities, and a focus on strong teamwork and communication. The organization’s patient-first approach is ingrained in its culture, enhancing job satisfaction.

In an interview, emphasize your familiarity with obtaining patient information, verifying insurance details, and ensuring accurate data entry. Highlight any specific software you’ve used, like EPIC, and explain your approach to maintaining patient confidentiality throughout these processes.

Demonstrate your customer service skills by discussing your ability to remain calm and empathetic. Share an example where you listened to the patient’s concerns, offered solutions, or involved a healthcare professional when necessary, showcasing your commitment to problem-solving.

Highlight skills such as strong communication, patience, attention to detail, and organization. You might discuss how these skills have contributed to successful patient interactions in your previous roles and how they align with the mission of Northwestern Medicine.

Express your admiration for Northwestern Medicine’s patient-first approach and commitment to employee satisfaction. Share how their values align with your healthcare philosophy, and your eagerness to contribute to better healthcare within the community.

Talk about your organization skills. Explain how you assess which tasks are urgent or important, possibly using tools like scheduling software, so you can manage patient flow efficiently while ensuring high-quality service.

Discuss your understanding of HIPAA regulations and explain the practices you follow to protect patient information, such as secure data handling and proper communication channels, to assure the interviewer of your attention to compliance.

Provide a specific example where you identified a bottleneck in patient handling or registration and the steps you took to streamline this process. Discuss the positive outcomes and how it benefited the team and the patients.

Explain your time management strategies, such as breaking down tasks into manageable parts and using checklists. Highlight your ability to stay organized and calm under pressure, ensuring that patients receive timely and effective service.

Clarify that the role is pivotal as a first point of contact for patients, involving not only logistical tasks but also fostering a welcoming environment. Emphasize the importance of compassionate communication and how it impacts patient satisfaction and wellness.

Mention your proactive approach to staying informed about healthcare regulations through continuous education, workshops, and subscriptions to industry newsletters or forums. This demonstrates your commitment to providing accurate information and exceptional patient care.