Product Operations I

As a Product Operations I at Nubank, your key responsibilities include managing an end-to-end roadmap, translating business and operational needs into backlog items, tracking critical business metrics, designing processes for scaling banking infrastructures, and managing supplier dependencies. This role also involves influencing technology discussions with regulatory bodies, ensuring our operations run efficiently.

Nubank requires candidates for the Product Operations I role to have at least 3 years of experience in similar positions. Proficiency in both Spanish and English is essential. Additionally, a strong understanding of third-party banking integrations and business economics is beneficial. Outstanding communication skills and the ability to manage stakeholders in a fast-paced environment are crucial for success in this role.

Nubank takes pride in its commitment to diversity and inclusion, aiming to create products for everyone. We actively build diverse teams, ensure equal opportunity regardless of gender, ethnicity, or background, and currently, 30% of our team identifies as part of the LGBTQ+ community, and 40% are women across all positions.

The work culture at Nubank is highly collaborative, process-light, and emphasizes human interactions. We encourage open communication, allowing everyone to voice their ideas and grow within the company. We believe that fostering a supportive and empowering workplace is essential for innovation and team success.

As a Product Operations I at Nubank, you'll enjoy several core benefits including equity, health insurance, 17 vacation days, participation in the NuLanguage program for language learning, generous parental leaves, and access to TotalPass. These benefits reflect our commitment to employee wellbeing and growth.

When prioritizing tasks, it’s essential to assess the impact and urgency of each item on your list. Begin by identifying high-impact projects that align with business goals and can lead to significant improvements. Use tools like a priority matrix to map out tasks, and ensure you remain flexible to shift priorities as new information or challenges arise.

In previous roles, I have successfully managed third-party banking integrations by collaborating closely with both internal teams and external partners. I focused on clear communication, well-defined project scopes, and continuous monitoring of key performance metrics to ensure seamless integration and alignment with business objectives.

Handling disagreements requires diplomacy and clear communication. First, I would seek to understand the perspectives of both parties involved. By facilitating a discussion, I would strive to find common ground and propose solutions that address the primary concerns. It’s essential to focus on the ultimate goal of achieving effective collaboration.

I employ a few key strategies for effective cross-functional communication, including regular updates, clear documentation, and the establishment of common goals. Utilizing collaboration tools helps to keep everyone informed and encourages an open-door policy for feedback, fostering a culture of transparency and teamwork.

Certainly! In a previous role, I identified bottlenecks in the onboarding process of new suppliers. I led an initiative to streamline documentation and introduced a primary contact feature, resulting in a 25% reduction in onboarding time, which significantly improved overall operational efficiency.

My approach involves defining key performance indicators (KPIs) relevant to our objectives and implementing a structured data collection process. Regularly analyzing this data allows me to provide insightful reports to stakeholders and propose actionable strategies to enhance performance and operational health.

I stay updated by regularly reading industry publications, attending webinars, and participating in professional networks. Engaging with communities allows me to anticipate changes and adapt strategies to comply with new regulations while also exploring innovative practices within the financial services sector.

Product operations serve as the crucial link between product development and effective market execution. By ensuring seamless processes and aligning cross-functional teams, product operations not only enhance efficiency but also contribute to better customer experiences and overall organizational success.

In a project where requirements were unclear, I initiated stakeholder meetings to gather insights and establish a clearer direction. By breaking down the project into manageable parts and setting milestones, I was able to provide clarity and take actionable steps toward successful project completion.

My combination of experience in product operations, a passion for the financial services industry, and a commitment to fostering effective collaborations uniquely positions me for this role. I thrive in dynamic environments and am enthusiastic about contributing to Nubank's mission to simplify financial services for millions across Latin America.