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Platform Product Manager, BLOCK71 Group

BLOCK71 Singapore is preparing for the next phase of growth. We've incubated 12 unicorns, along with hundreds of other startups since our inception 2011. As we look into a new era, we are redefining the ways BLOCK71 Singapore supports and interacts with founders and the startup ecosystem at large.

To support this transformation, we are looking for a Platform Owner to lead and manage our incubation platform. This role is crucial for ensuring the smooth operation and continuous improvement of the incubation platform, aligning with the needs of startups, mentors, investors, and internal teams. As the platform owner, you will oversee platform performance, coordinate updates, and ensure data integration between systems. This role requires strong project management skills to handle multiple stakeholders, timelines, and platform enhancement initiatives.

  • Platform Strategy & Ownership: Own the lifecycle management and development roadmap of BLOCK71’s incubation, workflow and community platform. Ensure the platform stack meet business and user needs, working closely with internal teams and external vendors.
  • Project and Product Management: Define, prioritize, and manage the platform stack, its features and functions. Work in tandem with developers and third-party vendors. Lead platform-related projects, managing timelines, budgets, and resources to ensure on-time delivery.
  • Collaboration: Coordinate cross-functional teams to execute platform enhancements and new feature implementation. Work closely with marketing, community, and incubation teams to ensure the platform support their goals.
  • Integration: Manage the integration of the platform tech stack, optimise and automate the connections between systems, ensuring seamless data flow. Provide ongoing support and training for internal users to ensure the CRM is used effectively.
  • User Experience & Support: Ensure platforms deliver an exceptional user experience, supporting startups, mentors, and staff with user guides and training.
  • Data-Driven Decision Making: Leverage analytics and KPIs to assess platform performance, driving continuous improvement through data-driven insights.
  • Provide system support and Manage release schedules: Troubleshoot issues and bugs in the platform, manage the product backlog, and communicate new releases.

Experience

  • 5+ years in platform or project management, ideally in a digital or tech-driven environment.
  • Familiarity with managing CRM systems and handling platform integrations.

Skills

  • Strong project management skills, including experience with resource allocation, timeline management, and stakeholder communication.
  • Ability to work closely with technical teams and external vendors to deliver platform solutions.
  • Strong problem-solving skills and a user-centric mindset for improving platform experiences.

Education

  • Degree holder with 6 years of product management experience, ideally within the tech or startup environment.
What You Should Know About Platform Product Manager, BLOCK71 Group, NUS Enterprise

Are you ready to step into an exciting role that blends technology, innovation, and community-building? BLOCK71 Group is on the lookout for a passionate Platform Product Manager to join our dynamic team. With a stellar track record of incubating unicorns and supporting hundreds of startups since 2011, we’re redefining how we engage with the startup ecosystem. As the Platform Product Manager, you'll be at the helm of our incubation platform, orchestrating the seamless operation and continuous enhancement of our tools and technologies. Your responsibilities will range from defining the platform’s strategic roadmap to managing cross-functional collaborations. You will lead platform projects while ensuring that our developers and external vendors are aligned and equipped to meet tight deadlines. Your knack for project and product management will help optimize our platform, ensuring that it meets the evolving needs of our startups, mentors, and investors. You'll dive into data analytics to evaluate performance, making informed decisions that drive improvements. If you bring at least 5 years of platform or project management experience, ideally within a tech-focused environment, and are equipped with strong communication and problem-solving skills, we want to hear from you! At BLOCK71 Group, you’ll not just be a manager; you’ll be a vital part of fostering the next generation of innovators and entrepreneurs. Join us in this pivotal role and make a lasting impact on the future of startups!

Frequently Asked Questions (FAQs) for Platform Product Manager, BLOCK71 Group Role at NUS Enterprise
What are the key responsibilities of a Platform Product Manager at BLOCK71 Group?

As a Platform Product Manager at BLOCK71 Group, you're expected to handle a variety of critical responsibilities. You will own the lifecycle management and development roadmap of our incubation platform, ensuring it aligns with the needs of startups and mentors. Your role will involve defining and prioritizing features, managing project timelines, and overseeing platform performance. You'll also work closely with developers and cross-functional teams to implement enhancements, while leveraging data to drive continuous improvement.

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What qualifications do I need to become a Platform Product Manager at BLOCK71 Group?

To qualify for the Platform Product Manager position at BLOCK71 Group, you should have at least 5 years of experience in platform or project management, especially within tech-driven environments. A degree in a relevant field is also required. Familiarity with CRM systems and platform integrations will be beneficial. Strong project management skills, along with a problem-solving mindset and user-centric approach, are essential for thriving in this role.

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How does the Platform Product Manager collaborate with internal teams at BLOCK71 Group?

Collaboration is key for a Platform Product Manager at BLOCK71 Group. You will coordinate with various internal teams, including marketing, community, and incubation teams, to ensure that the platform effectively supports their respective goals. Your role will involve facilitating communication among teams and ensuring seamless execution of cross-functional projects, thus enhancing the overall platform experience.

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What skills are essential for success as a Platform Product Manager at BLOCK71 Group?

Success as a Platform Product Manager at BLOCK71 Group relies on a blend of skills. Strong project management capabilities, including effective resource allocation and stakeholder management, are crucial. You should also possess technical proficiency to work closely with developers and external vendors. A user-centric mindset and problem-solving skills are essential for improving platform experiences and ensuring user satisfaction.

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What impact will I have as a Platform Product Manager at BLOCK71 Group?

As a Platform Product Manager at BLOCK71 Group, you will play a vital role in driving the success of our incubation platform. By overseeing its development and ensuring its optimal performance, you will directly influence the experiences of startups, mentors, and the broader community. Your analytical insights will help shape the platform's future, promoting a collaborative and innovative ecosystem that supports the growth of emerging businesses.

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Common Interview Questions for Platform Product Manager, BLOCK71 Group
What is your approach to managing a product roadmap?

Discuss how you prioritize tasks based on both user feedback and business goals, ensuring stakeholder needs are met while also considering long-term objectives. Share examples of successful roadmaps from past experiences.

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How do you handle conflicting priorities among stakeholders?

Highlight your communication skills, emphasizing active listening and negotiation strategies while balancing the needs of various stakeholders. Illustrate this with a specific example from your experience.

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Can you describe your experience with platform integrations?

Provide an overview of past projects where you handled platform integrations, outlining your approach to ensuring data flow between systems, addressing challenges, and collaborating with technical teams.

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How do you measure the success of a platform?

Discuss the KPIs and metrics you rely on to assess platform performance. Explain how data can inform decisions, and mention how you have used analytics in the past to drive improvements.

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What strategies do you use to enhance user experience on a platform?

Examine best practices in user experience design and how you gather user feedback. Share successful enhancements you've implemented in past roles based on user experience principles.

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How do you stay updated on industry trends relevant to platform management?

Mention your methods for staying current, whether through industry publications, networking, or online courses. Describe any specific resources or tools you rely on to keep informed.

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What is your process for troubleshooting platform issues?

Explain your structured approach to identifying, diagnosing, and resolving platform issues. Include steps such as collecting data, analyzing the problem, and collaborating with technical teams for efficient solutions.

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How do you ensure effective communication among cross-functional teams?

Discuss techniques you've employed to facilitate transparent and timely communication. Mention any tools or frameworks (like Agile) you've used to ensure everyone remains aligned.

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Can you give an example of a challenging project you led?

Share a specific project where you faced significant challenges, detailing how you overcame obstacles, managed resources, and achieved the project goals.

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What are your long-term goals as a Platform Product Manager?

Convey your vision for growth in this role, emphasizing your passion for innovation, community engagement, and continuous improvement in platform management—demonstrating your alignment with BLOCK71 Group's objectives.

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The National University of Singapore (NUS) is the first autonomous research university in Singapore. NUS is a comprehensive research university, offering a wide range of disciplines, including the sciences, medicine and dentistry, design and envir...

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Full-time, remote
DATE POSTED
March 19, 2025

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