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Experiential Manager, Payment Services Client (Lifestyle - Culinary and Arts & Culture)

THE JOB / Experiential Manager

EXPERIENCES / Responsible for planning and executing event and experiential marketing programs.

***Our headquarters is in Stamford, CT, but the location of this position can be in Stamford, CT or NYC.***

Does working with celebrity chefs hosting once-in-a-lifetime dinner parties in one-of-a-kind locations sound like a dream come true? Do you have an interest in the arts - everything from Broadway to ballet? Are you passionate about hospitality and VIP service? This may be your next big move.

We are looking for an Experiential Manager to join our dynamic team to oversee our top-of-the-line Lifestyle campaign for our payment services client. The Lifestyle campaign will consist of in-person custom dinner events where you will manage partner and vendor relationships, plan events through execution, and provide client deliverables. In this position, you will also assist in supporting yearly sponsorships of iconic Arts & Culture properties.

Our ideal candidate is proactive, highly organized, and meticulous, and a great communicator. We are looking for someone who takes ownership of their work, thrives in a highly collaborative environment, and is comfortable taking the lead and voicing their opinions and ideas. If you are looking for a mix of sponsorship and event planning experience, this position is for you!   

THE WORK YOU’LL DO

  • Act as day-to-day contact for key clients 
  • Communicate clearly and effectively with clients, vendors, venue operators, and partners 
  • Manage the day-to-day operations of planning and executing events (all logistics: pre, during, and post, from researching venues to wrap reports, budgets, and timelines) with support from Event Executive
  • Deliver unique, custom event solutions to key program stakeholders, internally and externally, on a regular basis 
  • Maintain and seek creative ways to enhance partner relationships, as well as vendors and properties. 
  • Manage agreements/contracts with venues and chef partners as needed
  • Maximize the value of the sponsorship assets and programs 
  • Manage approvals of sponsorship branding and messaging onsite and in digital collateral
  • Oversee numerous projects simultaneously, managing smaller-scale turn-key event experiences and supporting large-scale custom event experiences  
  • Assist with finance paperwork and documentation (Creation of POs, job codes and adding new clients as vendors into our systems)
  • Develop post event wrap-up emails and decks to clients directly following events and compile end-of-year recaps
  • Attend events while serving as a main point of contact for vendors, guests, client and partners

THE BIGGER TEAM YOU’LL JOIN

Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE’RE LOOKING FOR

  • A fan or expert of celebrity & lifestyle culture, food, travel, Broadway, dance and the arts
  • 3-4 years’ experience within an agency or client service experience and event planning preferred
  • An A+ organizer and communicator
  • A self-starter who can own projects from conception to completion, with the ability to independently problem-solve and develop creative solutions.
  • Diligent work ethic, with the ability to handle multiple tasks simultaneously and produce quality work, while adhering to deadlines (ex: reporting documents, client-facing decks, budgets)
  • Be comfortable and able to shine in front of clients
  • A team player who loves to share their opinion and solve problems but can also work independently
  • A standout colleague who can help manage relationships with key partners (e.g. venues, vendors, suppliers, etc.)
  • Excellent project management skills
  • Some budget management and/or reconciliation experience desirable
  • Proficiency with Microsoft Office Software (specifically PowerPoint, Excel and Word)
  • Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

L3: The base range for this position is $60,000 – 65,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background pertinent experience, and qualifications.

Octagon’s comprehensive benefit package includes:

  • Unlimited PTO policy – we understand you need time for play!
  • Competitive medical/dental/vision insurance plans with FSA/HSA and Dependent Care FSA options. Pet Insurance for those who need it too!
  • Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary/secondary caregiver status 
  • Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)
  • Pretax Transportation/Commuter Benefits and Parent Travel Program
  • Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA) and more
  • Discount portal for everyday goods and services
  • Employee Resource Groups and inclusive diversity programming and initiatives
  • Personal Development programs 

 

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.

#LI-JR1

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Average salary estimate

$62500 / YEARLY (est.)
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$60000K
$65000K

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What You Should Know About Experiential Manager, Payment Services Client (Lifestyle - Culinary and Arts & Culture), Octagon

Are you ready to take your career to the next level as an Experiential Manager at Octagon? Based in Stamford, Connecticut (or NYC), you’ll dive into the exhilarating world of experiential marketing, especially within the Lifestyle sector, where culinary delights and the beauty of the arts blend together. Imagine managing custom dinner events hosted by celebrity chefs in breathtaking locations—how exciting is that? Your role will be pivotal as you manage everything from client relationships to vendor partnerships, ensuring every event is flawlessly executed. With a passion for hospitality and VIP services, your keen eye for detail and superior organizational skills will shine as you coordinate logistics and create memorable experiences for clients and partners alike. You will also engage with iconic Arts & Culture projects, enhancing the value of sponsorship programs. Your blend of creativity and problem-solving will allow you to thrive in our collaborative team environment, where sharing ideas and taking ownership is encouraged. If you're looking to make a significant impact in a fun, fast-paced agency, your opportunity to shine is here. Join Octagon, where we believe in the power of play and are devoted to crafting extraordinary experiences every single day!

Frequently Asked Questions (FAQs) for Experiential Manager, Payment Services Client (Lifestyle - Culinary and Arts & Culture) Role at Octagon
What are the main responsibilities of an Experiential Manager at Octagon?

As an Experiential Manager at Octagon, your primary responsibilities include planning and executing high-profile events that showcase our payment services client in the Lifestyle space. This means managing relationships with clients, vendors, and venues, overseeing all aspects of event logistics from inception to completion, and delivering unique experiences that delight attendees. You will also handle budget management and compliance with brand messaging on-site, ensuring every detail aligns with our high standards.

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What qualifications are required for the Experiential Manager role at Octagon?

To qualify for the Experiential Manager position at Octagon, candidates should ideally have 3-4 years of experience in agency or client services, with demonstrated expertise in event planning. Strong organizational and communication skills are crucial. Proficiency in Microsoft Office, particularly PowerPoint and Excel, is expected, as is the ability to manage multiple projects simultaneously. A passion for culinary arts and cultural experiences will set candidates apart.

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What kind of experience should I have to be an Experiential Manager at Octagon?

Ideal candidates for the Experiential Manager role at Octagon should possess a combination of agency or client service experience, along with a solid background in event planning. A familiarity with lifestyle culture, culinary arts, and arts & culture events is beneficial. The ability to work independently, problem-solve creatively, and engage with high-profile clients and partners will also contribute to success in this dynamic position.

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How does Octagon support its Experiential Managers in their roles?

At Octagon, we value our employees and are committed to supporting Experiential Managers through comprehensive training, access to resources, and ongoing professional development programs. The collaborative environment fosters idea sharing, and our comprehensive benefits, including unlimited PTO and mental health resources, ensure that our team can thrive both personally and professionally.

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What does a typical workday look like for an Experiential Manager at Octagon?

A typical workday for an Experiential Manager at Octagon is varied and exciting. It includes overseeing event logistics, coordinating with clients and vendors, managing budgets, and attending events as the main point of contact. You will often engage in brainstorming sessions with your team, tackle any unexpected challenges with creativity, and ensure that every event aligns with Octagon's high standards and our clients' expectations.

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Common Interview Questions for Experiential Manager, Payment Services Client (Lifestyle - Culinary and Arts & Culture)
Can you describe your experience with event planning?

When answering this question, be specific about the types of events you've planned, your role in the process, and any notable successes or challenges you faced. Highlight your organizational skills, your ability to manage logistics, and any client interactions that showcase your communication abilities.

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How do you handle tight deadlines and multiple projects simultaneously?

Demonstrating your strong organizational skills, discuss techniques such as prioritizing tasks, creating timelines, and using project management tools. You might also mention a specific instance where you managed multiple projects effectively under pressure to illustrate your approach.

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What strategies do you utilize to build strong relationships with clients and vendors?

Discuss the importance of clear communication, regular check-ins, and a proactive attitude. Share examples of how you've fostered partnerships by being responsive, flexible, and attentive to their needs, which helps in achieving long-term collaboration.

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How do you ensure the success of an event from planning through execution?

Explain your planning process, including venue research, developing timelines, and coordinating logistics. Discuss how you monitor events in real-time and manage contingencies, reinforcing the importance of being adaptable and maintaining communication with all parties involved.

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What is your approach to budget management for events?

Talk about your familiarity with tracking expenses against a budget, preparing financial reports, and ensuring that all costs align with client expectations. Provide examples of how you’ve successfully managed budgets and even saved costs without compromising quality.

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Can you give an example of a particularly challenging event you managed?

When discussing a challenging event, focus on the specific issues you faced, how you approached problem-solving, and the eventual outcome. Highlight your perseverance and creativity in overcoming obstacles while emphasizing the lessons learned.

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How do you stay current with trends in experiential marketing and lifestyle events?

Mention how you regularly follow industry publications and participate in relevant workshops or webinars. Share examples of sources you trust, and discuss how you implement emerging trends and insights into your planning process to enhance client experiences.

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What role do you think creativity plays in the Experiential Manager position?

Emphasize that creativity is crucial for developing innovative experiences that capture client and guest attention. Share examples of how you’ve incorporated unique elements into events, leading to standout experiences that resonate with participants and uphold the brand's image.

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How do you handle last-minute changes or challenges during an event?

Illustrate your ability to remain calm and composed under pressure, explain your proactive preparations, and your strategies for quick decision-making. Share a specific example of how you successfully navigated a last-minute change without compromising the event's integrity.

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Why do you want to work for Octagon as an Experiential Manager?

Your answer should reflect your genuine interest in the company’s values, culture, and commitment to creating unique experiences. Mention how you resonate with their belief in 'the power of play' and your excitement to contribute your skills in this vibrant environment.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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