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IT Support Engineer

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Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.

The IT Support Engineer Opportunity

In this role, you will be responsible for speedy issue resolution for employee IT issues, proactive improvements, and having a strong customer first mindset. You will also support the team by working closely with the BT support team through daily stand-ups, and regular reporting to senior leadership. You will be responsible for new employee onboarding experience and ensure we have seamless and secure offboarding experience. You will also have the opportunity to develop leadership skills through project coordination and collaboration.

What you’ll be doing

Proficient in troubleshooting and resolving Level 1 to Level 3 technical support tickets.
New Employee Orientation- Facilitating the onboarding process for new employees, ensuring a smooth transition and seamless integration into the company culture and workflow.
Assist with inventory and asset management, including receiving, assembling, and maintaining hardware, while ensuring accurate tracking and ongoing oversight of all assets.

What you’ll bring to the role

Minimum of 2-5 years of experience in IT support or a related technical role required.
Possesses in-depth expertise in both Windows and Mac OS platforms.
Collaborate closely with procurement and finance teams to ensure alignment on purchasing strategies and budgetary goals.
Positive and growth mindset to the team and our customers.

And extra credit if you have experience in any of the following!

Possess in-depth knowledge of Okta, Jamf, and Intune for effective management and security of user identities, devices, and applications.
Skilled in providing support to executives and high-profile stakeholders.
Experience supporting AV events - which includes Zoom Admin experience.

#LI-MC1

#LI-Hybrid

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

$74,000—$110,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Okta Glassdoor Company Review

3.6

Okta DE&I Review

No rating

CEO of Okta

Todd McKinnon

Approve of CEO

Average salary estimate

$92000 / YEARLY (est.)

min

max

$74000K

$110000K

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What You Should Know About IT Support Engineer, Okta

At Okta, an innovative leader in identity management, we're on the hunt for an IT Support Engineer to join our vibrant team in Chicago, IL. This exciting role is perfect for someone with a passion for technology and a knack for problem-solving. In this position, you will handle a variety of technical support tickets, addressing issues ranging from Level 1 to Level 3. Your customer-first mentality will be key as you engage with our employees, helping to create a seamless IT experience. You'll play a crucial role in onboarding new team members, ensuring they feel welcomed and integrated from day one. Additionally, you’ll assist with inventory and asset management, keeping our hardware organized and accounted for. What’s more, this role opens doors to develop your leadership skills with opportunities for project coordination and collaboration within the Business Technology team. If you're someone who thrives in a dynamic environment and seeks to make an impact through technology, we’d love to hear from you. At Okta, we celebrate unique perspectives and experiences, so even if you don’t check every box, if you’re a lifelong learner ready to contribute to our mission of putting Identity at the heart of business security and growth, we want you on our team!

Frequently Asked Questions (FAQs) for IT Support Engineer Role at Okta

What are the primary responsibilities of the IT Support Engineer at Okta?

As an IT Support Engineer at Okta, your primary responsibilities include troubleshooting Level 1 to Level 3 technical support tickets, facilitating new employee onboarding, and assisting with inventory and asset management. You will ensure a smooth transition for new hires, collaborate with the Business Technology support team, and report to senior leadership. These duties emphasize your role in driving clarity and collaboration within the team.