As an MFC Sales Manager at Old Mutual, you will oversee the organization’s sales function, leading a sizeable team of advisors. Your responsibilities will include implementing strategic actions to align with the business plan, developing strong customer relationship management plans, and generating new sales opportunities. You'll also drive performance management within your team and ensure the delivery of exceptional customer service.

The MFC Sales Manager position at Old Mutual requires at least a Matriculation Certificate (Matric). Additional qualifications in sales management or related fields can be advantageous. We are looking for individuals with a strong understanding of sales strategies, excellent leadership qualities, and a passion for customer engagement.

Old Mutual emphasizes the importance of organizational capability building. As an MFC Sales Manager, you'll utilize our formal development framework to identify your team’s needs and plan training initiatives. Additionally, you’ll provide informal coaching to colleagues to enhance their skills, promoting a culture of continuous learning and professional development.

At Old Mutual, we pride ourselves on a dynamic and inclusive company culture. As an MFC Sales Manager, you will join a team that values collaboration, accountability, and results-driven performance. We believe in our shared mission to leverage our diverse talent to seize the African opportunity and make a meaningful impact in the financial sector.

Performance management is a key aspect of the MFC Sales Manager role at Old Mutual. You will be responsible for setting performance objectives for your team and holding individuals accountable for their achievements. Regular performance assessments will be conducted to ensure that both team and personal goals are met, and corrective actions will be taken when necessary to drive results.

When leading a sales team, it's crucial to establish clear communication and set realistic performance objectives. I'll focus on fostering a collaborative environment where team members feel supported and motivated to achieve their goals while aligning with Old Mutual's vision.

In this role, I would prioritize building strong relationships with key decision-makers by creating customized relationship management plans. This would involve regular communication, addressing customer needs proactively, and ensuring a seamless flow of information between the client and our organization.

To identify new sales opportunities, I would leverage my existing network, conduct thorough market research, and stay active in industry events. Gathering intelligence on trends and customer needs allows me to present tailored solutions that meet their mid- to long-term needs.

Absolutely! In a previous role, I managed a particularly challenging account by actively engaging with the client and addressing their concerns directly. By implementing a dedicated plan to maintain consistent communication and offering tailored solutions, I was able to turn the relationship around and ultimately increase customer satisfaction.

I believe in setting clear expectations and continuously monitoring progress. Holding regular one-on-one check-ins allows me to provide feedback and guidance. Additionally, recognizing team achievements fosters accountability and encourages a high-performance culture.

Budget planning is vital for ensuring that sales activities align with financial targets. I have experience in developing budgets based on sales forecasts, aligning resources effectively, and tracking expenses to maximize profitability while minimizing waste.

Negotiating a complex sales agreement involves thorough preparation and understanding both our capabilities and the client's needs. I would engage in discussions to clarify expectations, present our solutions effectively, and find common ground that benefits both parties, staying within pre-defined parameters.

Key metrics such as sales growth, customer acquisition costs, and customer lifetime value are crucial. Additionally, tracking team performance against set objectives, conversion rates, and customer satisfaction scores provides insights that help drive continuous improvement.

I plan to contribute to Old Mutual’s mission by prioritizing customer needs, creating solutions that align with their goals, and actively seeking feedback to enhance our offerings. By doing so, we can ensure sustained client relationships that drive value for both customers and the organization.

Key skills for an MFC Sales Manager include strong leadership, effective communication, and robust customer relationship management. Additionally, market knowledge, negotiation skills, and the ability to analyze performance data are crucial for driving success in this role.