Sales Consultant (Clinton Hwy)

As a Sales Consultant at Ole Ben Franklin Motors in Knoxville, your main responsibilities will include educating yourself on our vehicles and services, engaging with customers to understand their needs, presenting pre-owned vehicles in an appealing way, and facilitating sales through clear communication about performance, features, and financing options.

To apply for the Sales Consultant role at Ole Ben Franklin Motors, a background in sales or customer service is preferred, alongside a passion for the automotive industry. Strong communication skills and enthusiasm for engaging with customers are essential. A valid driver’s license is also required.

While previous automotive sales experience can be beneficial for the Sales Consultant position at Ole Ben Franklin Motors, it is not a strict requirement. We provide comprehensive training to ensure you fully understand our vehicles and can effectively assist customers.

At Ole Ben Franklin Motors, Sales Consultants receive ongoing training that covers product knowledge, sales techniques, and customer service practices. This training is designed to help you excel in your role and keep you informed about our latest vehicles and services.

Sales Consultants at Ole Ben Franklin Motors enjoy a competitive compensation package, including health benefits, paid time off, a 401k matching program, and the possibility of bonuses based on performance, making it an attractive opportunity.

Engage with customers by asking open-ended questions to explore their needs and preferences. Demonstrating genuine interest in their requirements and providing tailored vehicle options is key. Remember, creating a positive rapport can significantly enhance the customer experience.

Listening carefully to the customer's concerns is crucial. Reassure them that their satisfaction is a priority and work towards finding a viable solution. Empathy and proactive problem-solving can turn a negative experience into a positive one.

When presenting a pre-owned vehicle, highlight its key features, performance metrics, and any unique selling points. Tailor your presentation to the buyer’s interests and encourage them to ask questions, creating an interactive experience.

Strong communication skills are essential for a Sales Consultant, as they facilitate effective interaction with customers. Additionally, being knowledgeable about products and having a keen understanding of customer needs will help in making successful sales.

Setting personal sales goals and celebrating small victories can keep motivation high. Understanding that each interaction is an opportunity to learn and grow, along with a supportive team environment, also drives sustained enthusiasm.

Demonstrating knowledge about Ole Ben Franklin Motors and highlighting specific models or features that align with the customers’ interests shows that you’ve done your homework and are genuinely invested in helping customers.

Closing a sale should feel natural and not pressured. Employing a consultative approach focuses on understanding the customer's needs and guiding them towards the decision that feels right for them, addressing any concerns they might have openly.

Following up with past customers through personalized emails or phone calls can help maintain relationships. Offering service reminders or special promotions reflects that you value their business and keeps the line of communication open.

Viewing rejection as a learning opportunity is key. Reflect on what you could improve, ask the customer for feedback about their experience, and maintain professionalism. Each interaction can help build skills for future sales.

Express your passion for the automotive industry and the enjoyable customer service experience at Ole Ben Franklin Motors. Mention how the supportive training and team-oriented environment align with your career goals, making it an ideal place for you.