Sales Support Specialist, Customer Service, Customer Experience

As a Sales Support Specialist at Olea Kiosks, your main responsibilities will include acting as the primary point of contact for customers, ensuring successful delivery of products, managing customer inquiries, and tracking orders throughout the manufacturing process. Additionally, you will collaborate with internal teams, gather customer insights, and help improve our user experience, all while fostering lasting relationships.

To qualify for the Sales Support Specialist position at Olea Kiosks, candidates should have a minimum of one year of customer service or sales support experience, ideally in an electronics manufacturing environment. Fluency in English is essential, and bilingualism in English/Spanish is a plus. Proficiency in MS Office and familiarity with ERP systems are also important, along with strong organizational skills and the ability to manage multiple projects.

The work environment for a Sales Support Specialist at Olea Kiosks is collaborative, team-oriented, and fast-paced. You'll be surrounded by innovative thinkers who are passionate about technology and dedicated to providing exceptional customer experiences. The culture encourages growth and learning, making it an ideal place for individuals eager to impact the customer journey positively.

Olea Kiosks offers a competitive wage along with a variety of benefits for the Sales Support Specialist role, including two weeks of paid vacation, paid holidays, and comprehensive health benefits such as medical, dental, and vision insurance. Additionally, team members can access no-cost Notary services and join a 401k plan with generous matching contributions.

To apply for the Sales Support Specialist position at Olea Kiosks, interested candidates should submit their resume and cover letter detailing their relevant experience and interest in the role. The application process is designed to identify driven individuals who are ready to contribute to our team and help enhance customer satisfaction within the self-service kiosk industry.

When prioritizing tasks as a Sales Support Specialist, it’s important to assess deadlines, customer urgency, and the impact of each task on the overall project. Use tools like to-do lists or project management software to stay organized, and communicate with your team to ensure alignment on priorities.

In high-pressure situations, effective customer service involves remaining calm, listening actively to the customer's needs, and swiftly providing solutions. Share a specific example from your past experience where you successfully managed a difficult customer interaction and turned it into a positive outcome.

Building and maintaining customer relationships requires consistent communication, empathy, and a proactive approach. Strategies include scheduled follow-ups, personalized responses, and soliciting feedback to ensure customers feel valued and heard. Make sure to share a specific instance when you successfully fostered a strong relationship with a client.

When handling customer complaints, it’s essential to listen carefully to the issue without interrupting. Acknowledge their concerns, offer a solution, and follow through to ensure the resolution meets their expectations. Demonstrating that you care about their experience can significantly improve their satisfaction.

Being familiar with software tools is crucial for a Sales Support Specialist. Discuss your experience with CRM systems, ERP software, and any communication platforms you’ve used. Highlight specific tasks you accomplished with these tools to demonstrate your proficiency.

Collaboration with other teams is vital for success in this role. I usually initiate regular cross-department meetings, share insights about customer feedback, and work together on solutions to improve product offerings. Outline a scenario where teamwork led to better customer service outcomes.

When answering why you want to work at Olea Kiosks, focus on your appreciation for their innovative products and commitment to customer experience. Express your enthusiasm for contributing to a leading company in the self-service kiosk industry and how your skills align with their goals.

To showcase your capability, recount a specific instance when you went above and beyond for a customer. Explain the situation, the actions you took to enhance their experience, and the positive outcome that followed, emphasizing why exceeding expectations is important.

Handling multiple projects requires strong organizational skills and time management. Discuss strategies like using priority matrices, setting deadlines, and leveraging time-tracking tools. Share an example where your approach allowed you to meet all project deadlines efficiently.

To answer this question effectively, think critically about potential areas for improvement based on your research on Olea Kiosks and customer feedback. Suggest specific enhancements that could streamline processes, improve communication, or enhance product functionality, ensuring they align with customer needs.