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Food Service Worker - Relief

Department Overview

The Food Service Worker has regular responsibility for preparing simple foods such as salads, dressings, sandwiches, eggs, fruit, and pudding in a volume dining or food service facility.  It is distinguished from the higher levels by the lack of responsibility for non-routine tasks of a dining or food service facility such as maintaining food products and supplies, collecting and verifying daily labor and cash report information for the supervisor.  This level has a lack of responsibility for directing lower‑level employees in food preparing, serving, distributing, and cleaning activities.

Function/Duties of Position

Tray Assembly:

  • Sets up station with standard items. Places items on tray according to tray diagram.
  • Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments.
  • Monitors temperatures for entrées, cold items and soups.
  • Uses proper portion control. Assures trays are complete.
  • Runs for items as directed by checker or manager. 
  • Cleans work station.

Dish room work:

  • Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room.

Delivery/Transport:

  • Load trays into meal carts as needed; assures trays are complete before loading; obtains missing items; keeps carts lined up; adds par stock and nourishments to carts for delivery.
  • Deliver meal carts, late trays or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates and unit staff using the Vocera system to ensure timely delivery of trays.
  • Picks up soiled carts and returns them to dish room.

Pick-up:

  • Brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered

Sanitation:

  • Follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures.
  • Keeps work area clean and neat.
  • Pays strict attention to refrigeration needs of food products. 
  • Sanitizes work surfaces and utensils before use.

Sustainability:

  • Supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting.

Waste Prevention:

  • Prevents waste using oldest first (FIFO), and preparing only what is needed and using proper portion control.

Service Excellence:

  • Fulfills responsibility to organization through performance that promotes the service excellence philosophy.

Customer Service:

  • Interacts with patients and guests in a positive service oriented manner.

Required Qualifications

  • Ability to read, write, and speak fluently in English
  • Multnomah County Food Handler’s Card within one (1) week of hire
  • Must be able to perform the essential functions of the position with or without accommodation
  • Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

Preferred Qualifications

  • High school diploma or equivalent
  • One year of experience in a commercial food service facility. 
  • Six (6) months customer service experience in a fast-paced hospital food service environment

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Food Service Worker - Relief, Oregon Health & Science University

If you're looking for an exciting opportunity in the food service industry, the Food Service Worker - Relief position at our Portland location might be just what you’re searching for! In this role, you’ll be part of a dynamic team responsible for preparing a variety of delicious, simple foods, from fresh salads to scrumptious sandwiches. You won’t be alone in this task, as your work will involve collaborating with supervisors and fellow workers in a bustling dining environment. Your primary focus will be on assembling trays according to specific guidelines, ensuring that each meal is nutritionally balanced and served with a smile. Managing the dish room is another critical part of your job, where you’ll keep everything running smoothly by efficiently washing and sorting utensils and plates. And let’s not forget the satisfaction of delivering meals to our patients and guests—you’ll be the friendly face that ensures everyone enjoys their culinary experience. As a vital aspect of our food service operations, you will play a crucial role in maintaining high standards of cleanliness and food safety, implementing sustainability practices, and ensuring a positive customer experience. We welcome your dedication and passion for food service in this rewarding position that offers opportunities for growth and learning. Join us as we strive for excellence in food service together!

Frequently Asked Questions (FAQs) for Food Service Worker - Relief Role at Oregon Health & Science University
What are the main responsibilities of a Food Service Worker - Relief at your Portland location?

As a Food Service Worker - Relief at our Portland facility, your core duties will include preparing and assembling trays with a variety of simple food items, effectively managing the dish room, and delivering meals to patients and guests. You’ll work to ensure that all food safety and sanitation policies are strictly adhered to, while also creating a friendly and welcoming atmosphere for our customers.

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What qualifications do I need to apply for the Food Service Worker - Relief position?

To be considered for the Food Service Worker - Relief role, candidates must possess the ability to read, write, and speak English fluently, as well as obtain a Multnomah County Food Handler’s Card within one week of hire. While a high school diploma and previous experience in a commercial food service setting are preferred, a willingness to learn and a great attitude are key to success in this role.

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How does the Food Service Worker - Relief contribute to customer service?

In the Food Service Worker - Relief position, you will enhance customer service by interacting positively with patients and guests while delivering meals. Your role involves ensuring that the service provided is promptly executed and meets the high standards of our establishment, thereby contributing to an overall positive dining experience.

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What are the typical working hours for the Food Service Worker - Relief position?

The Food Service Worker - Relief role may involve various shift patterns to accommodate the needs of our dining facility. Typically, you may expect to work flexible hours, including weekends and holidays, as part of a dedicated team ensuring food service runs seamlessly throughout the day.

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Are there opportunities for advancement as a Food Service Worker - Relief?

Absolutely! The Food Service Worker - Relief position can serve as a stepping stone to more advanced roles in the food service industry. With dedication and experience, many employees have successfully moved into supervisory roles or specialized food service positions within our organization.

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Common Interview Questions for Food Service Worker - Relief
What attracted you to the Food Service Worker - Relief position?

When answering this question, be honest and highlight your passion for food and customer service. You might mention how the position allows you to combine your love for cooking and serving others, which is particularly fulfilling in a healthcare environment.

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How do you ensure cleanliness and food safety in your work?

Providing specific examples from past experiences helps illustrate your understanding. Discuss practices you follow, like using gloves, sanitizing workspaces, and adhering to food safety guidelines to comply with health regulations.

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How would you handle a difficult customer in a dining setting?

Keenly listening and empathizing is essential. Share a scenario where you defused a tense situation by acknowledging the customer’s concerns and promptly addressing their needs or providing a suitable solution.

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Describe a time you demonstrated teamwork in a food service environment.

Sharing concrete examples demonstrates your teamwork skills effectively. Describe a specific instance where you collaborated with colleagues to solve a problem or improve service quality, emphasizing communication and cooperation.

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How do you manage time effectively during peak service hours?

Provide details on how you prioritize tasks, stay organized, and maintain focus during fast-paced environments. Mention any techniques you employ to ensure efficient workflow and timely service.

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What methods do you use for portion control in food service?

Discuss your familiarity with tools and techniques, like measuring cups and scales, that help in maintaining portion sizes. Highlight your commitment to reducing waste while ensuring nutritional standards.

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Can you explain the FIFO method and its importance in food service?

FIFO, or 'First In, First Out,' is crucial for maintaining freshness and reducing waste. Explain how this method prevents spoilage by ensuring that older stock is used before newer items, thus enhancing overall food quality.

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How would you prioritize your tasks during busy meal times?

Articulate your strategy for assessing urgency and importance of tasks. Discuss how you would tackle immediate responsibilities, such as serving meals, before addressing secondary needs, such as cleaning.

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What do you think is key to providing excellent customer service in a food service role?

To effectively answer this question, delve into aspects like attentiveness, friendliness, and responsiveness. Discuss how creating a welcoming atmosphere contributes significantly to an enjoyable dining experience.

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What steps would you take if you noticed a coworker not following food safety procedures?

Addressing this question requires you to emphasize the importance of maintaining high standards. Clarify that you would first discuss your observations with the coworker and, if necessary, report the issue to management to ensure compliance with safety protocols.

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Full-time, on-site
DATE POSTED
April 8, 2025

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