Certified Nursing Assistant-STNA Scheduler

As a Certified Nursing Assistant-STNA Scheduler at Otterbein, your main responsibilities include coordinating with other Certified Nursing Assistants, compiling shifts from Scheduling Coordinators, ensuring all shifts are filled in a timely manner, and responding to schedule changes. You will also utilize tools like Schedule Pop and maintain accurate staffing records while providing guidance to new Scheduling Coordinators.

To qualify for the Certified Nursing Assistant-STNA Scheduler position at Otterbein, candidates must have a current Certified Nursing Assistant-STNA certification. Strong verbal communication skills, organization, and the ability to build relationships are also essential. Experience as a Scheduling Coordinator or familiarity with scheduling software like Schedule Pop is advantageous.

Certified Nursing Assistant-STNA Schedulers at Otterbein enjoy a comprehensive benefits package including medical, vision, and dental insurance, paid time off, life insurance, and a 401(k) plan with company match. Additionally, they have access to DailyPay, enabling them to receive up to 100% of their earned wages daily.

At Otterbein, Certified Nursing Assistant-STNA Schedulers manage the scheduling using tools like Schedule Pop. They compile schedules, respond to call-offs or changes promptly, and cooperate with their Coach to fill shifts efficiently. They play a critical role in maintaining the master schedule and ensuring optimal staffing levels.

Working as a Certified Nursing Assistant-STNA Scheduler at Otterbein means being part of a vibrant neighborhood community where the focus is on connecting with residents. The environment is supportive, emphasizing teamwork and personal relationships, which stands in contrast to typical nursing home settings, leading to a more rewarding experience.

To tackle last-minute shift call-offs effectively, I would leverage communication tools such as phone calls, texts, and emails to quickly reach out to available Certified Nursing Assistants. Additionally, establishing a reliable pool of substitute CNAs in advance can make this process smoother.

In a fast-paced scheduling environment, I prioritize tasks based on urgency and impact. I create a list of immediate scheduling needs, ensure that shifts are filled as a top priority, and use tools like Schedule Pop to track and manage schedules efficiently.

I have experience using scheduling software like Schedule Pop, which helps streamline the process of compiling and managing schedules. I appreciate how such tools reduce manual errors and allow for easy access to updates, which is crucial for maintaining accurate staffing records.

Handling conflicts requires strong communication skills. I would listen to each party involved, facilitate a discussion to understand their perspectives, and work collaboratively to reach a solution that honors the needs of the staff while ensuring the residents are cared for.

A great Certified Nursing Assistant-STNA Scheduler possesses strong organizational skills, effective communication, and a collaborative mindset. It's vital to maintain a positive and supportive environment while ensuring that all staffing needs are met promptly.

To ensure accuracy in scheduling, I double-check all input data against the master schedule, confirm with staffing leads, and maintain open lines of communication to quickly address any discrepancies. Regularly updating and reviewing records also plays a key role.

During a scheduling crisis, I quickly assessed the situation, communicated directly with staff to understand who was available, and made adjustments based on priority needs. By remaining calm and organized, I was able to fill the gaps and ensure the residents’ needs were met.

Communication is vital in the role of a Certified Nursing Assistant-STNA Scheduler. Clear and constant communication with CNAs, leadership, and residents ensures that everyone is aware of scheduling changes and helps maintain a smooth workflow.

I would approach training new Scheduling Coordinators with hands-on guidance, providing them with the resources, tools, and support to understand the scheduling process. I believe in fostering a collaborative environment where questions are encouraged, and continuous learning is prioritized.

To maintain confidentiality, I strictly follow organizational policies regarding sensitive information, limit discussions about staff schedules to appropriate settings, and ensure that documents are stored securely. This protects staff and resident privacy, which is essential to maintaining trust in our workplace.