Customer Value Manager

As a Customer Value Manager at our company, your main responsibilities will include managing subscription-based products, developing pricing and positioning strategies, analyzing customer data, launching targeted marketing campaigns for upselling and cross-selling, conducting market research on competitiveness, collaborating with product teams for new product launches, and contributing to the company's overall growth strategy.

Essential skills for a Customer Value Manager in Vilnius include a strong analytical mindset, experience with E-commerce, Telco or SaaS user bases, advanced Excel skills (including formulas and Pivot Tables), familiarity with SQL, stakeholder management skills, and excellent communication abilities in English, both written and verbal.

Candidates applying for the Customer Value Manager position should have 1-2 years of experience in roles related to E-commerce, Telco, or SaaS-based product user bases. Familiarity with product management can be beneficial, along with strong problem-solving abilities and experience shaping product offerings.

Data analysis is vital for a Customer Value Manager, as the role involves analyzing customer data and market trends to identify growth opportunities. Strong analytical skills enable the manager to make informed decisions about product positioning, pricing strategies, and marketing campaigns.

The gross salary range for a Customer Value Manager at our company is between 3400 - 5300 EUR per month. However, we are open to discussing a different salary based on your skills and experience, ensuring that we find the right fit for both parties.

When answering this question, highlight specific examples where you've successfully developed pricing strategies. Discuss the methods you used for market research, how you analyzed customer data, and the impact your strategies had on sales or customer retention.

In your response, emphasize your analytical skills and tools you utilize, such as Excel or SQL. Describe your methodology for identifying trends and how you convert findings into actionable insights to enhance product offerings.

Discuss various techniques you have successfully implemented to enhance customer retention, such as targeted marketing campaigns, personalized communication, or loyalty programs. Provide examples of how these strategies resulted in improved retention rates.

Share examples of your collaborative experiences, outlining communication strategies, how you ensured alignment on priorities, and any tools you used to facilitate collaboration. Highlight the importance of working across teams for successful product launches.

Explain that market research is critical for determining product competitiveness and market needs. Discuss your experience conducting thorough research and how it has influenced your pricing or product positioning strategies.

Use this opportunity to demonstrate your problem-solving capabilities. Provide a specific situation, the steps you took to address it, and the successful outcomes. Relating your story to customer value management would strengthen your answer.

Describe your time management approach, including tools or methods you employ for prioritization. Highlight your ability to balance stakeholder expectations while meeting deadlines, ensuring that important projects align with company goals.

In your answer, mention tools such as Excel for data analysis and reporting, project management software for tracking tasks, and CRM systems for customer management. Explain how these tools enhance your productivity and decision-making.

Discuss your ability to simplify complex data insights into clear, actionable recommendations. Mention techniques like data visualization and storytelling to present your findings effectively to stakeholders without a technical background.

In your answer, reflect on your passion for enhancing customer experiences and delivering tangible value through strategic initiatives. Mention the satisfaction you derive from solving complex challenges and driving growth within the company.