Associate Solutions Engineer - job 1 of 2
What do we do?
Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
The Role:
We are looking for a smart, entrepreneurial and autonomous Associate Solutions Engineer to help us achieve our ambitious growth plans. This is an exciting time for you to join- you’ll be part of an established and high performing team in US.
Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way.
You may be working in a technical or product role and want more customer-facing experience (or vice versa). Maybe you are looking for a hybrid tech/sales role after completing a Flatiron School, General Assembly, or other bootcamp. Either way – we want to hear from you!
This role will be based in our Austin, Texas hub.
What you'll do:
Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
Support and empower Account Executives on customer calls to help win new business
Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
Contribute to public and internal documentation
We'd love to hear from you:
You have a solid understanding of web technologies , in particular JavaScript (and any frameworks within) and an understanding of how these web technologies work together.
You have experience using and integrating APIs.
You have strong interpersonal and customer management skills that you developed in a customer-facing role.
You have the ability to discuss technical concepts with both technical and non-technical audiences.
Everyone is welcome at Paddle
At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.
Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.
Why you’ll love working at Paddle
We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
We live and breathe our values, which are:
Paddle for others
Paddle together
Paddle simply
We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
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Paddle, a leader in payment infrastructure for digital product companies, is on the hunt for an Associate Solutions Engineer to join our vibrant team in Austin, Texas. As part of our established and high-performing group, you’ll leverage your expertise in technical consulting and project management to help software vendors enhance their customer experiences with our cutting-edge Paddle product suite. In this role, your day will be filled with stimulating responsibilities, from crafting integration plans and sample codes to engaging with C-suite executives and senior developers. You'll become an expert on our checkout, dashboard, and APIs and communicate important feedback and feature requests to our Product and Engineering teams. If you have a knack for discussing technical concepts with both technical and non-technical audiences, and possess strong interpersonal skills, we want to hear from you! This position is perfect for individuals transitioning from technical roles to more customer-facing positions or those who completed coding boot camps like Flatiron School or General Assembly. At Paddle, we’re committed to building an inclusive environment where diverse perspectives thrive. Come grow with us—apply today and discover what it’s like to be a part of a dynamic culture that values collaboration, transparency, and simply getting things done!
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