Dutch Speaking Client Support Representative - Athens (Remote in Greece) - job 1 of 2

The Dutch Speaking Client Support Representative at Patrique Mercier Recruitment PT is primarily responsible for providing exceptional customer service to Dutch-speaking clients. This includes assisting clients through phone, email, and live chat, addressing their inquiries promptly and effectively. The role involves documenting all client interactions in a CRM system, assisting in onboarding processes, and identifying client needs to offer tailored solutions.

For the Dutch Speaking Client Support Representative role at Patrique Mercier Recruitment PT, candidates must be fluent in Dutch and English. Prior experience in customer support or client-facing roles is preferred, along with excellent communication skills focusing on client satisfaction. Familiarity with customer support software and CRM systems can also be beneficial.

When working as a Dutch Speaking Client Support Representative at Patrique Mercier Recruitment PT, employees can enjoy a fully paid relocation package that covers flight, transfer, and accommodation. Additional benefits include a competitive monthly salary, two extra salaries per year, health insurance, private health insurance, and performance-based monthly bonuses.

Yes! The Dutch Speaking Client Support Representative position at Patrique Mercier Recruitment PT is fully remote, allowing employees the flexibility to manage their own work environment. However, candidates should be prepared to work various shifts, including evenings and weekends if necessary.

During the onboarding process, new hires for the Dutch Speaking Client Support Representative position at Patrique Mercier Recruitment PT can expect comprehensive training on company services and tools. This training will equip them with the necessary knowledge and skills to assist clients effectively and respond to inquiries with confidence.

When faced with a difficult client as a Dutch Speaking Client Support Representative, it’s essential to maintain a calm demeanor and actively listen to their concerns. Acknowledge their feelings, and strive to understand the issue from their perspective before offering a solution or escalating the matter to a supervisor if necessary.

Certainly! In previous roles, I would often follow up with clients after resolving their issues to ensure their satisfaction. If any additional needs arose, I kept the communication lines open, which not only improved their immediate experience but also built long-term trust with the clients.

I have experience using various customer support tools such as Zendesk and Salesforce, which enhance my workflow by allowing me to track client interactions efficiently, manage tickets effectively, and access information quickly, enabling me to offer timely and informed support to clients.

Excellent customer service as a Dutch Speaking Client Support Representative means being attentive and empathetic towards clients’ needs and concerns. It’s about providing timely responses, offering constructive solutions, and ensuring clients feel valued and understood throughout their interaction.

To prioritize tasks effectively as a remote Client Support Representative, I rely on a combination of urgency and importance. I focus on high-impact inquiries first while keeping track of ongoing issues via a task manager to ensure nothing falls through the cracks. Regularly updating my priorities helps me stay on top.

Maintaining motivation while working remotely requires me to establish a routine and set clear goals. I find it helpful to break my day into structured blocks, balancing work tasks with short breaks, and staying connected with colleagues through regular team meetings or chats for support and accountability.

I once received feedback regarding my response time to client inquiries. I took it seriously, analyzed my workflow, and implemented time management strategies that allowed me to respond faster without sacrificing quality. I appreciated the feedback as it helped me improve my overall performance.

To stay updated on company policies and product information while working remotely, I regularly participate in training sessions, take the initiative to read internal communications, and engage with colleagues who might have insights on new updates. Staying proactive ensures I deliver accurate information to clients.

If given the chance, I would improve the feedback loop between clients and support teams to ensure insights and common issues are communicated effectively. This would allow us to identify problem areas and enhance our service quality proactively.

I am impressed by Patrique Mercier Recruitment PT’s commitment to connecting professionals with diverse opportunities. The emphasis on team collaboration and client satisfaction aligns with my values in customer service, making me eager to contribute my skills to such a respected organization.