Automotive Service Advisor / Writer | Weekends Off | Grayson

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your primary responsibilities include greeting every guest with hospitality, presenting repair solutions clearly and understandably, managing the workflow of the store, selling services with honesty, and maintaining effective communication with both guests and team members. You will also shuttle guests as needed and ensure all repairs are performed to high specifications.

To qualify for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, candidates must possess a valid driver’s license with an acceptable driving record, experience in automotive customer service or advisory roles, and proficiency in Windows-based software and automotive applications. A strong dedication to maintaining a positive attitude in a high-volume environment is also essential.

Automotive Service Advisors / Writers at Christian Brothers Automotive can expect a range of benefits including weekends off, competitive pay of up to $100K for highly qualified candidates, performance bonuses, paid holidays and vacations, healthcare benefits, matching retirement plans, and ongoing training opportunities. Additionally, you'll have access to an employee point store for rewards and engaging employee appreciation events.

The working environment for Automotive Service Advisors / Writers at Christian Brothers Automotive in Grayson is lively and supportive, characterized by teamwork and a focus on positive customer experiences. Employees are encouraged to collaborate effectively while fostering a culture of respect and integrity, essential for building long-term customer relationships.

Christian Brothers Automotive supports career advancement for Automotive Service Advisors / Writers through ongoing training programs and access to the CBA Flywheel Learning System. This commitment to continuous education, coupled with performance bonuses and recognition, helps employees develop their skills and advance their careers effectively.

In answering this question, highlight your previous experience in customer service or as an automotive service writer. Discuss specific responsibilities you had, emphasizing how you helped customers understand their vehicle needs and built lasting relationships.

To approach this question, discuss your conflict resolution skills and the importance of maintaining a calm demeanor. Share a specific example where you successfully addressed a challenging customer interaction, showcasing your communication skills and ability to empathize.

In your response, emphasize clarity and empathy. Discuss the importance of breaking down technical jargon into simple terms, using visuals or examples if necessary, to ensure the guest feels informed and comfortable with their vehicle's repair process.

Highlight skills such as strong communication, active listening, problem-solving, and customer service. Discuss how these skills help in understanding customer needs and providing a positive experience.

Discuss your organizational skills and how you would assess urgent needs versus routine services. Emphasize teamwork and communication with colleagues to ensure a smooth workflow.

Express your understanding of the company's commitment to transparency, integrity, and customer-first philosophy. Share why these values resonate with you and how you see yourself contributing to them as a Service Advisor.

Share specific methods you use to stay informed, such as attending workshops, reading industry publications, and utilizing online resources. Highlight your enthusiasm for embracing new technologies to enhance customer service.

Highlight the importance of being honest and transparent about services that may benefit the guest's vehicle. Emphasize building trust and relationship with customers before suggesting additional services.

Discuss the importance of following industry guidelines and company policies. Highlight your attention to detail and how you would communicate with the technical team to ensure all repairs meet required specifications.

Talk about your passion for helping others and your desire to provide exceptional customer experiences. Share how seeing satisfied customers and achieving team goals motivates you to excel in your role.