Senior Key Account Manager

About PayU 

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

PayU South Africa is looking for an experienced Key Account Manager who has exceptional experience in payments and e-commerce to support in driving the expansion of the product offering in country and reach the overall business goal.

The Key Account Manager is responsible for developing, maintaining, and improving relationships with medium and large merchants, while achieving annual sales and profit growth targets. Along with merchants, the Key Account Manager will draft and implement action plans to address mutually defined goals and expectations. The Key Account Manager’s core focus will be on high-value customers demonstrating strategic profitable growth opportunities.

Excited yet? Continue reading to find out more about the role:

• Up-selling and cross-selling a wide range of PayU products based on merchant needs and strategic objectives,
• Designing a strategic plan for merchants in your portfolio to ensure profitability and permanence over time.
• Achieving the assigned sales quota in a designated portfolio and meeting expectations for profitability.
• Managing internal projects with key stakeholders and collaborating closely with cross-functional teams, including Risk, Pricing, Legal & Compliance, Integration, Operations, Technology, and Product.
• Maintaining end-to-end ownership for assigned accounts.
• Ensuring account performance in terms of sales, profitability, quality, and service, while completing strategic customer account plans that align with company standards and prevent merchant churn.
• Maintaining high customer satisfaction ratings that meet company standards.
• Building and maintaining product knowledge by keeping abreast of product enhancements and the latest industry trends, and providing feedback to product and sales management.
• Working with cross-functional teams to ensure service quality and timely deliverables.
• Analyzing customer payment data frequently to provide clear and valuable market and consumer insights.

• 7+ years of relevant experience in Sales/Key Account Management B2B.
• Experience in e-payments, fintech or ecommerce sector.
• Experience in budget management, forecasting, pricing, account profitability reviews.
• A strategic mindset and the ability to identify business opportunities in highly competitive, mature markets by understanding customer context, uncovering customer key performance indicators, articulating customer objectives, and adding value to partnerships.
• Understanding  customers’ value drivers with  ability to reframe and change the view customers view their business.
• Proficiency in English, both written and verbal.

• Truly International Environment with almost 40 different cultures, 
• Free subscription to an Internal eLearning platform with courses from Udemy,  Coursera, and many others,  
• Flexible program and hybrid way of working, 
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions, 
• Wellbeing programs driven by our Local and Global HR teams, 
• A positive, get-things-done workplace, 
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this), 
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale,
• A democratic work environment where you can drive your outcomes. 

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.