Job details

Senior Operations Supervisor Night Shift

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Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions. Involved in the hiring process and customer meetings as necessary.

Major Responsibilities:

People:

-Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.

Operations:

-Supervise logistics operations including customer service, dispatch and proper documentation and procedure control. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.

Finance:

-Ensure compliance with financial policies and procedures. Understand the relationship between decision-making and profitability, manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.

Safety:

-Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.

Growth / Customer Experience:

-Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.

Fleet/Assets:

-Properly plan work assignments to ensure effective use of fleet/equipment, Work with drivers to ensure they understand safe and efficient operation of equipment.

Other projects and tasks as assigned by supervisor

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Senior Operations Supervisor Night Shift, Penske Careers

As a Senior Operations Supervisor Night Shift at our Jersey City, New Jersey location, you will take the reins in leading a dynamic team focused on delivering exceptional service and operational excellence. Your role will be pivotal in overseeing daily logging operations, ensuring that our drivers execute deliveries seamlessly while maintaining top-tier customer service. You’ll be supervising the logistics team directly, working hands-on to manage workforce and equipment scheduling, and making critical decisions regarding corrective actions and disciplinary measures. With your expertise, you will also be involved in the hiring process, interviewing candidates, and recommending hires based on their potential fit for our vibrant team. Monitoring performance markers such as attendance and productivity is essential, enabling you to encourage associates through recognition and constructive counseling. Additionally, you'll play a key role in training new associates to uphold our company standards. Expect to complete necessary reports and documentation accurately and on time, as well as actively contribute to a safety-first culture that aligns with our strategic goals. Your insights will help us drive continuous improvement, understand and prioritize our customer's objectives, and strategically utilize fleet and equipment for maximum efficiency. If you’re looking for a position where you can showcase your leadership and operational skills while making a meaningful impact, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Senior Operations Supervisor Night Shift Role at Penske Careers

What are the key responsibilities of a Senior Operations Supervisor Night Shift at our Jersey City location?

The Senior Operations Supervisor Night Shift at our Jersey City location is responsible for leading logistics operations, managing a team of hourly associates to ensure high performance in driver deliveries and customer service. This role includes supervising scheduling processes, addressing performance issues, conducting interviews for new hires, and ensuring compliance with operational and safety standards.