Job details

Patient Services Technician

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If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for an on-call Patient Service Technician with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly served our clients and customers with quality, professionalism and compassion. We are a nationally recognized social enterprise with multiple business units and diverse facilities across Washington state, dedicated to delivering value to our communities and providing a chance for change.

What you’ll do
Under the administrative supervision of the Social Services Supervisor and in accordance with program policy, goals, and purposes, the Patient Services Technician is responsible for assisting the outpatient treatment program, primarily in data entry and all Urine Analysis collection. The Patient Services Technician is responsible for suggesting and recommending changes in program policy and procedure. The Patient Services Technician is responsible for providing high quality services under the least restrictive conditions feasible. Primary/essential duties and responsibilities are but not limited to:

Enters program and collection data.
Tracks census information, as directed.
Completes all UA collections for facility per protocol.
As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
Clearly and accurately document all interactions with patients.
Prepares forms and/or documents.
Maintains and processes all program records.
Attends and participates in staff meetings as directed.
Meets with program staff, consultants, and attends other meetings as directed.
Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
Promote and model teamwork and collaboration with co-workers.
Support other departments within the program, as needed.
Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

What you’ll bring

High school diploma or equivalent

Two years’ acceptable office experience
Word processing, spreadsheet and database experience necessary
Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members

Preferably you’ll bring

One-year acceptable experience in the human services field
Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
Experience with Urine analysis collection and monitoring preferred

What we offer

Our employees are important. That’s why at Pioneer Human Services we’re committed to competitive industry compensation and employee benefits program that helps our employees stay healthy, feel secure and maintain balance.

Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
Employee recognition programs: gift cards, additional time off, weekend getaways and more.
Public transportation discount.
Employee assistance program (EAP).

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEO is the law poster EEO is the law poster supplement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.

What You Should Know About Patient Services Technician, Pioneer Human Services

If you’re passionate about making a difference in your community, consider applying for the Patient Services Technician position at Pioneer Human Services! This role is an opportunity to engage with individuals seeking support on their journey towards rehabilitation and reintegration. As a Patient Services Technician, your main responsibilities include assisting in the outpatient treatment program, primarily through data entry and overseeing urine analysis collections. You'll have the chance to contribute to a transformative mission that empowers justice-involved individuals to overcome adversity. Your day-to-day tasks will involve accurately documenting patient interactions, entering vital data, and even assisting in recovery-based skill-building education sessions, whether they occur in a group or individual settings. We’re looking for someone who can communicate effectively and collaborate with team members, while also promoting a compassionate environment for patients. As part of our organization, you'll be joining a respected social enterprise that has been serving Washington State for over 60 years, emphasizing professionalism and heartfelt support for our clients. With your skills and enthusiasm, you can help shape lives and create meaningful change. If you’re ready to step into a role where the work you do matters, we want to hear from you! Join us at Pioneer Human Services to build a better future for those around you.

Frequently Asked Questions (FAQs) for Patient Services Technician Role at Pioneer Human Services

What are the primary responsibilities of a Patient Services Technician at Pioneer Human Services?

The Patient Services Technician at Pioneer Human Services is responsible for assisting the outpatient treatment program. This includes data entry, overseeing urine analysis collections, maintaining program records, and documenting patient interactions. The role also offers the chance to participate in delivering recovery-based skill-building education to patients, ensuring high-quality services are provided in a supportive environment.