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IT Application Engineer

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

The IT Application Engineer will work to understand and develop high quality solutions in the corporate business applications and employee lifecycle management domain. They will have a proficient level of application knowledge and be able to use their own initiative to develop and improve on procedures and processes. Additionally, they will explore and implement AI-driven technologies to enhance efficiency, automate workflows, and improve decision-making in business tools.

Your new adventure:

Develop and support solutions within an enterprise application and integrations
Work with internal teams and stakeholders to implement AI and automation technologies that improve user experience, efficiency, and optimize business operations
Research, evaluate, and integrate AI-powered tools to enhance business applications and automate workflows
Identify AI-powered solutions to improve efficiency and user experience across business applications
Stay up to date with emerging AI trends and best practices
Stay informed on AI trends, emerging business applications, and automation technologies
Collaborate as a technical expert in employee lifecycle management, AI-driven automation, and business applications
Ensure compliance with security policies and best practices when designing solutions
Provide internal technical support within the domain, working with internal teams and third-party vendors
Automate processes for improved efficiency, security, and scalability
Analyze, develop, and deliver quality solutions to business stakeholders
Monitor and manage updates for business applications, ensuring seamless integration of AI-driven features
Collaborate closely with internal stakeholders to build solutions that meet business needs and ambition
Execute defined tasks and procedures across a range of technologies and applications
Work across the business, often with others, on projects and programs of work which deliver value to our business stakeholders
Create new procedures and documents solutions

Does this sound like you?

Familiarity with AI APIs, such as OpenAI, Google AI, or similar
Understanding of AI-driven workflow automation and its application in enterprise environments
3+ years engineering experience with business applications and employee lifecycle management
Proficient knowledge of compliance and security requirements when working with access control policies
Experience working within processes to deliver defined solutions
Strong understanding of employee lifecycle management, including onboarding, offboarding, promotions, and related data flows.
Level 2 support in troubleshooting support issues
Experience working as part of a team, as well as the ability to lead and manage tasks independently
Working with others within a solution lifecycle
Experience working collaboratively with stakeholders across business functions
Experience with scripting/programming (e.g., Python, JavaScript) is an advantage
Ability to support solutions across the application lifecycle, from gathering requirements to implementation and ongoing support

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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CEO of Pipedrive

Dominic Allon

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What You Should Know About IT Application Engineer, Pipedrive

At Pipedrive, we're all about building great products with great people, and we're on the lookout for an enthusiastic IT Application Engineer to join our vibrant team in Tallinn, Estonia. Since our inception in 2010, we have revolutionized the way sales and marketing teams operate, making everyday tasks quicker and more efficient with our powerful, cloud-based software embraced by over 100,000 companies across the globe. As an IT Application Engineer, you will play a vital role in understanding and creating high-quality solutions within our corporate business applications, particularly focusing on employee lifecycle management. Your journey will involve not only developing and supporting innovative solutions but also diving into the exciting world of AI-driven technologies. Imagine implementing cutting-edge tools that enhance user experience, streamline workflows, and optimize overall business operations. Yes, that’s the adventure that awaits you! You'll collaborate closely with internal stakeholders, ensuring that you create user-friendly applications while remaining compliant with necessary security protocols. Your strategic input will lead to the identification and integration of AI tools that will drive efficiency. If you have a knack for scripting, are familiar with AI APIs, and possess 3+ years of experience with business applications, we’d love to hear from you! At Pipedrive, we believe in a people-first culture where your well-being is a priority, especially with our flexible hours and wellness perks. Join us on this amazing journey and help thousands of businesses thrive while growing in your career!

Frequently Asked Questions (FAQs) for IT Application Engineer Role at Pipedrive

What are the main responsibilities of the IT Application Engineer at Pipedrive?

As the IT Application Engineer at Pipedrive, your primary responsibilities will include developing and supporting solutions for our enterprise applications, particularly in the realm of employee lifecycle management. You will collaborate with internal teams to implement AI-driven technologies, automate workflows, and enhance the user experience across various business tools. An integral part of your role will be to stay updated on AI trends and best practices, ensuring that the solutions you deliver not only meet current requirements but also align with Pipedrive’s future ambitions.