Order Fulfilment Business Manager (12 Month Contract)

At Planteria, the Order Fulfilment Business Manager is responsible for leading a small team to ensure customer focus and effective order fulfilment during the busy X-mas season. Key responsibilities include managing the online portal for order processing, overseeing capacity planning, maintaining daily sales trackers, and conducting regular reviews with subcontractors to ensure service quality. This role demands a strong emphasis on excellent customer service while hitting annual sales targets.

Candidates for the Order Fulfilment Business Manager position at Planteria should possess experience in supply chain management, order fulfilment, and logistics. Proven management skills, particularly with third-party suppliers, alongside excellent Excel capabilities are essential. Competence in problem-solving, effective communication, and a strong attention to detail will help ensure success in this role.

Yes! Planteria encourages personal development and offers pathways for career growth. The Order Fulfilment Business Manager position is a contract with the potential to lead to further opportunities based on performance. With our expanding business, there is a scope for taking on more responsibilities and advancing within the company.

Working at Planteria offers a unique opportunity to be part of a vibrant, collaborative team with a strong commitment to customer satisfaction. Our company culture values teamwork and continuous improvement, providing an environment where an Order Fulfilment Business Manager can thrive. Additionally, the rural HQ location provides a relaxing atmosphere, complete with daily onsite lunch and hybrid working options.

As an Order Fulfilment Business Manager at Planteria, you will lead a small yet energetic team of two. Your role entails guiding them in delivering exceptional customer service and ensuring efficient order fulfilment. Collaboration, communication, and teamwork are at the heart of what we do, making it essential that you inspire and manage this dynamic team effectively.

When answering this question, focus on specific examples from past roles that showcase your ability to manage orders successfully. Discuss systems you've used, how you handled challenges, and how you ensured high customer satisfaction.

Share your strategies for prioritization, such as how you assess urgent vs non-urgent tasks, and your methods for managing team workflows to meet deadlines without compromising service quality.

Discuss your approach to building long-term relationships with subcontractors, including communication, performance reviews, and strategies for negotiation to ensure service excellence.

Provide a specific example of a challenge you've faced, explaining the situation, your actions, and the results. Highlight your problem-solving skills and ability to remain calm under pressure.

Explain your proactive communication strategies, how you involve your team in delivering quality service, and your methods for setting realistic expectations with clients during busy periods.

Discuss your past experiences with capacity planning, including any tools or techniques you've utilized. Emphasize the importance of anticipating needs and adjusting workflows in advance.

Describe the tools you've used to track sales, how often you update them, and your methods for analyzing data to inform decisions. This shows you're data-driven and results-oriented.

Mention qualities such as strong communication skills, analytical thinking, leadership, and customer focus. Explain how these qualities have played a role in your past success.

Discuss team-building activities, regular meetings, open communication, and creating a culture of collaboration. Highlight how these practices have led to improved performance in past roles.

Share your enthusiasm for the company’s mission and values, and how your experience aligns perfectly with the role's responsibilities. Highlight your desire to contribute positively to the team and company growth.