Product Specialist

Job Title: Product Specialist

NeuroUX is seeking a highly motivated Product Specialist to join our team. In this multifaceted

role, you will contribute to various aspects of our operations while working closely with the

founding team. The ideal candidate is flexible, eager to learn, and capable of quickly picking up

new skills.

Location & Timing:

This is a full-time, remote position with core working hours from 11 AM to 8 PM IST. While you

have the flexibility to manage your tasks, it is essential to be available for client calls that can

occur outside of these hours, ensuring responsiveness and effective communication with our

clients.

About Us:

At NeuroUX, we are driven by a passion for pushing the boundaries of cognitive and behavioral

research. Our mission is to empower scientists and researchers to conduct cutting-edge,

world-class studies that have a real-world impact on people's lives.

We work with leading universities and research institutions, providing them with the tools and

technologies to transition from traditional lab-based research to remote, digital solutions. Our

innovative platform enables researchers to conduct rigorous studies at scale using mobile

technology.

We are committed to delivering "The Easiest Way to Conduct Research.

" We thrive on tackling

complex challenges and developing user-friendly solutions that empower researchers to focus

on what they do best – pushing the boundaries of human understanding.

Website: https://www.getneuroux.com/

Responsibilities:

Client Demo Calls

• Conduct product demonstrations and walkthroughs for potential clients

• Effectively communicate product features, benefits, and value propositions

• Gather feedback and address client concerns or queries

Project Management

• Collaborate with cross-functional teams to ensure smooth project execution

• Manage project timelines, milestones, and deliverables

• Coordinate with internal and external stakeholders to gather requirements and align

• expectations

Marketing & Growth

• Manage paid advertising campaigns (Google Ads, LinkedIn, Meta) and optimize digital marketing initiatives across social media, email, and content.

• Create engaging content for our product and research community while managing our social media presence.

• Monitor marketing metrics, campaign performance, and lead generation across all channels.

Quality Assurance

• Conduct thorough testing of our products and services.

• Identify and document bugs, issues, and areas for improvement.

• Ensure adherence to quality standards and best practices.

Technical Support

• Provide prompt and efficient technical assistance to clients and internal teams.

• Troubleshoot and resolve product-related issues.

• Maintain comprehensive knowledge of our products and services.

Other Day-to-Day Roles

• Contribute to product documentation and knowledge base.

• Assist in sales initiatives.

• Participate in team meetings and collaborative sessions.

• Support other ad-hoc tasks as assigned.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Electronics & Communication) or equivalent experience.

• 1-5 years of experience.

• Prior experience in Tech Support, Quality Assurance, Product Analysis, or Project Management is preferred.

• Excellent communication and interpersonal abilities.

• Passion for learning and adapting to new technologies and domains.

• Knowledge of design principles and a taste for good design is preferred.

Company Information
NeuroUX Inc.
Website: www.getneuroux.com
Email: anunay.raj@getneuroux.com
4653 Carmel Mountain Rd, Ste 308 PMB 1114, San Diego, CA 92130

Salary
The salary for this role will be in the range of 7.5-12 LPA, commensurate with your experience and qualifications.

At NeuroUX, we value flexibility, curiosity, and a willingness to learn and grow. If you're a generalist with a passion for technology and a desire to contribute to a rapidly evolving startup, we encourage you to apply.

Screening Questions (with sample answers):

1. Can you share an example of a product demo you’ve done? How did you handle client questions or concerns during the call?

Answer:
In my previous role, I conducted a product demo for a potential client who was hesitant about the integration of our product with their existing system. I made sure to first understand their concerns by asking them specific questions, and then I explained how our product’s features could solve their challenges. During the demo, I paused periodically to address questions and reassured them by providing examples and use cases. This helped build their confidence in the product.

2. Have you worked on multiple projects at once? How do you prioritize tasks to meet deadlines?

Answer:
Yes, I’ve managed multiple projects at the same time. To prioritize, I first break down each project into smaller tasks and assign deadlines. I use project management tools like Trello or Asana to track progress and ensure that I stay on schedule. I also make sure to communicate with stakeholders about any potential delays or adjustments to timelines.

3. Have you done any quality assurance or testing in your previous jobs? Can you give an example of a bug or issue you found and how you handled it?

Answer:
Yes, I’ve worked in quality assurance where I tested new features before they were released. One time, I found a bug in the sign-up process where users couldn’t complete registration if they had certain special characters in their email. I documented the issue, reported it to the development team, and retested the feature after they fixed it to ensure it worked correctly.

4. Do you have experience with digital marketing campaigns, like Google Ads or social media? How do you measure if a campaign is successful?

Answer:
Yes, I’ve managed digital marketing campaigns using Google Ads and social media platforms. To measure success, I focus on metrics like click-through rate (CTR), cost per click (CPC), and conversion rate. I also use tools like Google Analytics to track traffic and user behavior on the website, adjusting the campaign as needed based on the data.

5. This role involves working remotely and sometimes outside regular hours. How do you manage your time to stay responsive to clients and teammates?

Answer:
I use a combination of a detailed calendar and task management tools to organize my time effectively. I block out specific hours for focused work, but I also set aside time in the evenings to check emails and respond to urgent messages. I ensure clear communication with both clients and teammates about my availability, which helps set expectations and ensures smooth collaboration.

Okay, let me tell you what will be the next steps. You will be receiving an email from my team that consists of a video assessment. You have to create a 2 min video introducing yourself and including A description of the most challenging project you’ve worked on.

Where you see yourself in 5 years.