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Job details

Customer Service Representative

PLS is a leading provider of financial services and seeks Customer Service Representatives to deliver superior customer service and educate customers on products.

Skills

  • Customer service experience
  • Strong verbal communication
  • Attention to detail
  • Ability to multi-task
  • Professional demeanor

Responsibilities

  • Providing outstanding customer service
  • Educating customers on products and services
  • Ensuring compliance with regulations
  • Maintaining a balanced cash drawer
  • Completing transactions accurately
  • Resolving customer complaints

Education

  • High school diploma or equivalent

Benefits

  • Medical/dental/vision
  • 401(k)
  • Vacation
  • Opportunities for advancement
  • Ongoing training
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Representative, PLS

Are you ready to take on a rewarding challenge as a Customer Service Representative at PLS? Located at 5045 W Indian School Rd, Phoenix, AZ, this role puts you right at the forefront of our mission to deliver exceptional customer service. At PLS, which stands for People – Location – Service, we believe in putting our customers first, and as a CSR, you'll be their main point of contact, or 'face' of our company. You'll be responsible for not just delivering great service but also educating customers about our financial products and services. Your day-to-day will involve maintaining quality standards, managing cash drawers, and ensuring compliance with all regulations. If you love engaging with people and thrive in a dynamic environment, this is the job for you! We're looking for individuals with previous customer service experience, strong verbal communication skills, and a knack for multi-tasking. If you have a professional demeanor and can work flexible hours, then we want to hear from you. With PLS, you'll find that we are committed to helping you grow through continuous training and a supportive work culture. Join us in our mission to provide convenient and affordable financial solutions to our community! Whether you're bilingual or enjoy working in fast-paced settings, PLS values what you bring to the table. We can’t wait to help you shape a successful career in customer service!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at PLS
What are the primary responsibilities of a Customer Service Representative at PLS?

As a Customer Service Representative at PLS, your main responsibilities include providing outstanding customer service, educating customers on our financial products and services, and ensuring all transactions comply with local, state, and federal regulations. You'll need to resolve customer complaints efficiently, maintain a balanced cash drawer, and ensure a clean, welcoming environment for both customers and staff.

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What qualifications do I need to have to become a Customer Service Representative at PLS?

To qualify for the Customer Service Representative position at PLS, previous experience in customer service is preferred, especially in sectors like hospitality, retail, or financial services. You should have strong verbal communication skills, attention to detail, and the ability to multitask in a busy environment. Bilingual skills, particularly in English and Spanish, are a plus!

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What benefits can I expect as a Customer Service Representative at PLS?

PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision benefits, a 401(k) plan, vacation time, opportunities for career advancement, and ongoing training. We believe in investing in our team to nurture their professional growth.

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What kind of work environment can I expect as a Customer Service Representative at PLS?

Working as a Customer Service Representative at PLS, you’ll find a vibrant and fast-paced environment. You'll engage with diverse customers and contribute to a supportive team atmosphere. The role also requires standing for extended periods and managing a busy storefront, so readiness for a lively workplace is key.

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Does PLS provide training for new Customer Service Representatives?

Yes! At PLS, we prioritize training and continuous professional development. New Customer Service Representatives will undergo thorough training to become familiar with our products and services, company policies, and customer service protocols to ensure they feel confident and ready to meet customer needs.

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Common Interview Questions for Customer Service Representative
Can you describe a time when you provided exceptional customer service as a Customer Service Representative?

When responding to this question, focus on a specific example highlighting your problem-solving skills and commitment to customer satisfaction. Describe the situation, your actions, and the positive outcome for the customer.

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How do you handle difficult customers in a Customer Service Representative role?

To answer this well, share a specific strategy or technique you use, such as active listening and empathizing with the customer’s feelings. Provide an example where you turned a negative experience into a positive one.

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What steps do you take to ensure accurate cash handling as a Customer Service Representative?

Discuss your attention to detail and methods you use, like double-checking transactions and keeping a balanced cash drawer. Mention how these practices contribute to the overall trust and integrity of the financial environment.

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How would you educate a customer about a new financial product at PLS?

Explain how you would assess the customer’s needs first, then provide clear, informative descriptions, addressing any questions. Highlight the importance of connecting the product benefits to the customer’s specific circumstances.

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Why do you want to work at PLS as a Customer Service Representative?

Here, express your alignment with PLS's core values and mission. Mention your passion for customer service, your interest in financial services, and how you can contribute to creating a welcoming atmosphere for customers.

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What do you believe is the most important quality for a Customer Service Representative?

You might say strong communication and empathy are vital. Explain how these qualities enhance customer satisfaction and build a positive rapport, making customers feel valued and understood.

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Describe how you prioritize tasks when you have multiple customers waiting.

Mention the importance of assessing the urgency of each customer’s needs and managing your time effectively. You could share an example of how you handled a similar situation in the past.

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What strategies would you employ to upsell services to customers?

Discuss how you would listen to customers’ needs and tailor your suggestions based on their specific circumstances. Share how education is key to upselling naturally.

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How do you keep yourself motivated in a fast-paced Customer Service environment?

Talk about goal-setting and how creating personal benchmarks can keep your energy high. Also, mention how maintaining a positive attitude and supporting teammates contributes to an enjoyable work atmosphere.

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Are you comfortable working flexible hours, including weekends and holidays, as a Customer Service Representative?

Affirm your flexibility, giving examples of past experiences where you successfully managed various schedules. Highlight your understanding of the retail environment's needs for staffing.

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pak lyceum school is an educational institution working on primary,middle and secondary school education projects.

8 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$35,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 10, 2025

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