Customer Service Representative

As a Customer Service Representative at PLS, your main responsibilities include providing outstanding customer service, educating customers on our financial products and services, and ensuring all transactions comply with local, state, and federal regulations. You'll need to resolve customer complaints efficiently, maintain a balanced cash drawer, and ensure a clean, welcoming environment for both customers and staff.

To qualify for the Customer Service Representative position at PLS, previous experience in customer service is preferred, especially in sectors like hospitality, retail, or financial services. You should have strong verbal communication skills, attention to detail, and the ability to multitask in a busy environment. Bilingual skills, particularly in English and Spanish, are a plus!

PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision benefits, a 401(k) plan, vacation time, opportunities for career advancement, and ongoing training. We believe in investing in our team to nurture their professional growth.

Working as a Customer Service Representative at PLS, you’ll find a vibrant and fast-paced environment. You'll engage with diverse customers and contribute to a supportive team atmosphere. The role also requires standing for extended periods and managing a busy storefront, so readiness for a lively workplace is key.

Yes! At PLS, we prioritize training and continuous professional development. New Customer Service Representatives will undergo thorough training to become familiar with our products and services, company policies, and customer service protocols to ensure they feel confident and ready to meet customer needs.

When responding to this question, focus on a specific example highlighting your problem-solving skills and commitment to customer satisfaction. Describe the situation, your actions, and the positive outcome for the customer.

To answer this well, share a specific strategy or technique you use, such as active listening and empathizing with the customer’s feelings. Provide an example where you turned a negative experience into a positive one.

Discuss your attention to detail and methods you use, like double-checking transactions and keeping a balanced cash drawer. Mention how these practices contribute to the overall trust and integrity of the financial environment.

Explain how you would assess the customer’s needs first, then provide clear, informative descriptions, addressing any questions. Highlight the importance of connecting the product benefits to the customer’s specific circumstances.

Here, express your alignment with PLS's core values and mission. Mention your passion for customer service, your interest in financial services, and how you can contribute to creating a welcoming atmosphere for customers.

You might say strong communication and empathy are vital. Explain how these qualities enhance customer satisfaction and build a positive rapport, making customers feel valued and understood.

Mention the importance of assessing the urgency of each customer’s needs and managing your time effectively. You could share an example of how you handled a similar situation in the past.

Discuss how you would listen to customers’ needs and tailor your suggestions based on their specific circumstances. Share how education is key to upselling naturally.

Talk about goal-setting and how creating personal benchmarks can keep your energy high. Also, mention how maintaining a positive attitude and supporting teammates contributes to an enjoyable work atmosphere.

Affirm your flexibility, giving examples of past experiences where you successfully managed various schedules. Highlight your understanding of the retail environment's needs for staffing.