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Pontera, a cutting-edge fintech company based in New York City, is on the lookout for a Senior Client Success Manager to elevate our partnerships with Enterprise clients. Our mission is simple yet powerful: to empower individuals to retire better by providing them with a robust software platform that simplifies the management of their retirement plans under the guidance of their trusted financial advisors. As a Senior Client Success Manager, you'll play a pivotal role in onboarding, maintaining, and cultivating key relationships with our enterprise partners, ensuring their success with our platform. Your experience in the Financial Services industry, particularly in channel partnerships, will be invaluable as you collaborate with C-level executives and senior decision-makers to drive strategy and revenue growth. This role is no ordinary 9-to-5; it involves coordinating efforts across marketing, sales, product, and customer success teams to enhance usage and retention of our services. You'll not only manage the relationships but also contribute to building training programs and materials that resonate with our clients' needs. We pride ourselves on our people-first culture, so this is not just a job—it's a chance to make a real impact in a fast-growing start-up environment where your expertise will drive us forward. If you have a strong EQ, a knack for collaboration, and a passion for helping clients achieve their retirement goals, Pontera is the place for you. Join us in our journey to redefine the fintech landscape, where your contributions will be recognized and valued.
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